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RateTiger wins trust and loyalty from its oldest customer – The Royal Highland Hotel
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RateTiger wins trust and loyalty from its oldest customer The Royal Highland Hotel
Located
in Scotland
86
Beautiful Guest Rooms
160 years
of Service
85%
Occupancy Post-covid
What’s the problem?
The Royal Highland Hotel goes beyond traditional revenue management, and incorporates customer behavior, dynamic pricing, segmentation, distribution, and marketing to optimize revenue from potential clients for which they required a trusted channel manager.
With guests coming from all over the world, managing and monitoring bookings according to the demands in a systematic way was difficult in the absence of a channel manager.
What were the constraints?
Remote Location
Being located far north of the UK mainland, the hotel needed to be visible to guest throughout the year and during the high season, the hotel needed an easy tool that can change rates in line.
Diverse Guest Portfolio
With its diverse guest profile, the revenue management team was grappling with the online distribution. Simply adopting more channels to sell on was not enough, but the hotel needed to assess which channels were worth it and managing all those channels, manually, was a different struggle.
Here’s what really happened
With RateTiger’s seamless connectivity, Royal Highland Hotel has been able to expand to new markets through regional channels and increase brand exposure. As RateTiger makes it easy to update rates and availability on multiple channels in a click, the revenue management team of Royal Highland has been able to save immense time managing online distribution.
RateTiger Channel Manager allows them to manage day-to-day inventory, with a quick and fast overview of all the bookings on a single dashboard and meet the demands for market intelligence.
Post Covid, the hotel managed to reach around 85% occupancy very quickly with the help of RateTiger Channel Manager by selling on the right OTAs and ensuring quick ARI updates across channels.
What does success look like?
Increased Online Distribution
With easy rate updates and increased availability on multiple channels, the property has been able to expand their reach in new markets, domestic as well as international.
Time Saving with Reduced Errors
When updating rates and availability across multiple distribution channels can be done with a few clicks, apart from saving time, it also removes the risk of manual error.
Efficient Revenue Management
Maximize occupancy by reducing the number of missed booking opportunities. Without wasting a lot of time on manual efforts, the hotel can focus more on sales strategies.
What our client has to say
“With RateTiger Channel Manager, we can manage all our demand partners and OTAs in one place. It is a powerful tool for making quick updates and has made managing online bookings easier. Since we started using RateTiger, we don’t need to worry about updating multiple channels anymore. RateTiger offers a wide network of channels which makes it easy for us to pick and choose who we want to work with. Not only do they offer a good mix of channels, but they also ensure the connections are smooth and stable so that updates are delivered in real-time.”
Indranil Banerjee
Group General Manager, The Royal Highland Hotel
Crown Hotel Port Moresby Refers RateTiger As Smart Solution For Online Distribution
Africa
Crown Hotel Port Moresby
Refers RateTiger As Smart
Solution For Online Distribution
How did the story begin?
Crown Hotel Port Moresby is a hill-top resort providing an all-embracing view of the Coral Sea. Located at Papua New Guinea’ business district, this hub welcomes hundreds of business travellers every week.
With the diversion of hotel bookings to web portals, even top companies shifted to online booking channels /website/ OTAs. This brought a big blow to Crown Hotel Port Moresby’s reservations.
To maintain position, optimal distribution and real-time ARI update was the need of the hour.
Challenges faced
Disconnection Among All Hands Of Travel
Catering mainly to business travellers, Crown Hotel Port Moresby’s management demanded a global distribution channel. They wanted a computerized system that could initiate free flow of transactions between airways, hotels, car rentals and travel agencies.
Manual Online Distribution
It’s true that the hotel owners were spreading their wings to different hotel booking sites, but were facing barriers. Handling each of the OTAs manually was very time consuming with a high chance of errors. This cost the hotel in terms of time, revenue, expansion and mistakes.
Here's what really happened
With 157 rooms and suites, Crown Hotel Port Moresby integrated with RateTiger. Availing the benefit of RateTiger connectivity they were able to expand their visibility across new geographies for maximum exposure.
The hotel started to manage their room rates and availability across multiple OTAs and GDS via RateTiger Channel Manager. They got the gateway to link all to one platform and handle multiple places at a go.
Results Achieved
Comprehensive Platform
RateTiger provided Crown Hotel Port Moresby with a smart solution to expand their reach, manage bookings and double revenue.
Real-time Updates
Updating rates and availability across thousands of distribution channels in real-time seemed like a slice of cake with RateTiger connectivity.
Save Manual Hours
Going automated with the pooled inventory model, saved the hotel team of significant time. The hours of work were done in seconds now.
More Profit
Breaking geographical boundaries, Crown Hotel Port Moresby attracted travellers from everywhere, hence the bookings and revenue started multiplying.
What our client has to say
“Crown Hotel Port Moresby is very happy with this smart solution as it is already showing the best results in terms of revenue management. RateTiger offers the most detailed and comprehensive solution in the market which allow us to have more knowledge over our competitors in the region.”
Shankar Ghoshal
General Manager, Crown Hotel Port Moresby
Hotel La Corte del Sole Experiences Constant Growth in Booking With RateTiger For over 8 Years
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Hotel La Corte del Sole Experiences Constant Growth in Booking With RateTiger For Over 8 Years
20-hectare
Ancient Sicilian Property
100
Flavours of Mediterranean
36
Rooms Dedicated to Sicily
8+ years
Partnership with RateTiger
Journey of Hotel La Corte del Sole
Hotel La Corte del Sole, a popular destination in Europe, has been using RateTiger as its technology and online distribution partner for 8+ years. They have witnessed a consistent growth in bookings with RateTiger.
The fear of travelling outstation, frustrations of staying at home during the pandemic and the summer pacing up in Europe; led to a rise in domestic short-haul stays.
People wanted a break and the hotel owners a way to diversify their local online visibility.
Questions banging at the hotel table
How To Target The Summer Audience?
Hotel La Corte del Sole had to gear up to expand their domestic visibility across OTAs used by the local audience. They were available only on a handful of local booking sites.
What Should Be The Price For Domestic Stays?
Setting room rates for regular days and for short-haul stays are 2 different things! Now they wanted to figure out ways to study the local competitors and their pricing modules.
Where did they find the solution?
Hotel La Corte de Sole was already a long-standing customer of RateTiger with a happy and positive experience. They decided to invest this evolving experience in expanding their local reach this time.
Targeting multiple local sales channels via RateTiger Channel Manager, they started overcoming the shortage of booking windows.
RateTiger Shopper helped them not only to create attractive packages for domestic stay but also market those packages reaching every customer touchpoint.
What does success look like?
Seamless Online Distribution
RateTiger’s cutting-edge technology created seamless online visibility via efficient online distribution for Hotel La Corte de Sole.
Smart Rate Shopping
Evaluating every competitor move and market trends, the hotel owners use this intelligent pricing model to set the best room-rates.
Local & Global Customers
Making its way to 450+ OTAs locally and globally, they became one of the first choice for travellers for vacations as well as short-haul stays.
Consistent Growth
Satisfactorily managing online distribution across all channels, the hotel witnessed consistent growth in bookings & revenue.
From the client’s mouth
“We have been working with RateTiger for several years and continue to have a positive experience. We are truly happy and satisfied with it. The products are user-friendly and RateTiger channel manager is extremely easy to use. The technical support is outstanding, and we have a dedicated account manager who is very kind and helpful whenever we need any assistance.”
Carlo Pintaldi
Hotel Manager, Hotel La Corte de Sole
Reef Boutique Hotel in Bahrain Drives Back To Vacation Travel With RateTiger
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Reef Boutique Hotel in Bahrain
Drives Back To Vacation Travel
With RateTiger
How did it begin?
Reef Boutique Hotel in Bahrain was looking for an all-in-one Hotel Channel Manager for implementing real-time room rates and inventory data. Error-free hotel management was their priority.
They needed a technologically rich and user-friendly distribution tool to boost their online bookings. This is when they registered for RateTiger Channel Manager and Booking Engine in 2019.
What were the constraints?
2-way Connectivity Solution
With no connection between the hotel’s PMS and booking sites, the hoteliers were struggling to handle bookings from different sources. Plus, they didn’t know how to expand their digital presence to reach more clients.
Real-time Rate Distribution
Updating room rates and availability individually across Online Travel Agencies and websites was time consuming. There were incidents of room getting sold at lower rates due to delay in updation.
Where did they find the solution?
Signing up for RateTiger hotel distribution products in 2019, Reef Boutique Hotel met the connectivity distribution solution they were looking for. The 2-way seamless XML connectivity bridged the gap between hotel’s PMS and booking sites.
Accessing, updating rates and inventory in real-time from the Hotel Property Management System led to a surge in hotel bookings and ROI.
“Reef Boutique Hotel recommends RateTiger for a rapid growth in online sales”
What were the results?
Faster Distribution
Bringing all their booking sources to a central hub (the hotel’s PMS); they started experiencing an uptick in distribution they had never seen before.
Leveraged Direct Bookings
Implementing RateTiger Booking Engine, the sales team leveraged frictionless direct online bookings from the hotel’s website.
Strategic Pricing
Saving time and energy in doing all activities manually, the team opted for intelligent pricing in line with competitors, customers and market demand.
Multiplying Online Sales
Driving its way to every customer-centric booking platform, Reef Boutique Hotel experienced a surge in their online sales.
From the client’s mouth
“Using RateTiger is a great experience for the property as we could manage our rates and rate strategies very effectively using this platform. We witnessed a rapid growth in our online sales using RateTiger – this was a major factor which made us choose RateTiger again when the property is reopened after Covid-19 lockdown.”
Prasad PY
IT Manager, Reef Boutique Hotel, Bahrain
Suha Hospitality Speeds Up Online Bookings & Revenue With RateTiger
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Suha Hospitality Speeds Up
Online Bookings & Revenue
With RateTiger
Suha Hospitality, Dubai
The travel and tourism industry has been shifting to the digital world at a rapid pace. At this time, with 190+ countries descending to Dubai for Expo 2021-22, Suha Hospitality was looking for a platform to optimize their bookings and revenue.
Offering stylish, heritage-rich and contemporary stay has always been their USP!
But, now they wanted to make the maximum of it by being a pro at online booking management. And, here’s how RateTiger came into the picture.
Challenges faced
Managing Availability Rate Inventory
They wanted a platform that could integrate all their online booking sources with the hotel’s PMS. Handling rates and availability across each OTAs individually in such peak hour was a big challenge.
Room Rate Shopping
Another hurdle on their way was to optimize the room rates & prices as per the demand and competitor rates for maximum profit. Only a real-time Rate Shopping tool could help them get competitor’s rates and market insights.
Suha Hospitality partners with RateTiger
The leading hotel chain found their perfect integration partner with RateTiger. They signed up for a bucket of their hospitality products like RateTiger Channel Manager, Rate Shopper and others.
Integrating all their Online Travel Agencies and External Booking Sources with the PMS, they started managing all of their inventories via RateTiger.
Accessing high quality competitor rates and market insights, they were able to optimize their revenue based on room rates and room nights.
Happy customer
Well-equipped Distribution Platform
They were not only able to handle the rush of online bookings seamlessly but also manage rates, avoid errors and increase revenue.
Informed Pricing Decisions
Rate Shopper gave them the easy access to know the competitor’s prices to stay-in-line with market rates.
Improved Direct Bookings
Reduced dependency and increased sales and revenue by increasing the number of direct bookings.
Targeted Marketing Insights
Not just showing confusing charts and graphs, RateTiger translated the market data into useful information for Suha Hospitality.
What our client has to say
“On behalf of Sharaf Group and Suha Hospitality, I would really like to thank the entire RateTiger team, who not only understands the customer demand, but also handles any day-to-day issues and grievances proactively. I recommend other hoteliers to use RateTiger as this team will always support you in every domain of hospitality world today.”
Rahul Sati
Cluster Director of Revenue, Suha Hospitality
