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Al Midan Hotel Group Boosts Occupancy by 70% through RateTiger Channel Manager

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Al Midan Hotel Group Boosts Occupancy by 70% through RateTiger Channel Manager

Al Midan Hotel

4

Properties

Affordable

Excellence

Situated

near Mekkah Mall

Story of Al Midan Hotel Group

In the bustling landscape of the hospitality industry, Al Midan Hotel Group stands out as a beacon of luxury and excellence in Saudi Arabia. Comprising four distinguished properties (Medan Hotel, Violet Hotel Al-Aziziyah, Afraa Al Azizia, and Violet Alshisha Hotel), the group represents the royal essence of the region, offering guests an unparalleled experience of opulence and convenience.

However, amidst their commitment to providing exceptional service, Al Midan Hotel Group faced challenges in navigating the complexities of online distribution. Manual processes for rate management and inventory distribution across various online channels hindered their ability to maximize revenue potential and streamline operations.

Challenges Faced

Manual Processes

The group grappled with time-consuming manual processes for rate updates and inventory distribution, leading to inefficiencies and potential errors.

Limited Visibility

Lack of real-time insights into booking patterns, revenue performance, and channel effectiveness hindered the group's ability to make informed decisions.

Integration Issues

Seamless integration with their Property Management System (PMS), primarily OPERA, posed technical challenges, impacting operational efficiency and data accuracy.

How did they find the Solution?

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Implementing RateTiger Channel Manager allowed Al Midan Hotel Group to automate rate updates and inventory distribution across various online sales channels. This streamlined their processes, saving valuable time for hotel staff and minimizing the risk of errors. RateTiger 2-way XML integration with OPERA facilitated seamless data exchange, ensuring accurate availability and pricing information. This integration enhanced operational efficiency and eliminated manual data entry, leading to improved workflow automation.

Additionally, RateTiger's robust analytics capabilities provided invaluable insights into booking patterns, revenue performance, and channel effectiveness, empowering the group to make data-driven decisions and optimize their revenue strategies effectively.

Results Achieved

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Remarkable Revenue Growth

Leveraging RateTiger solutions, Al Midan Hotel Group achieved unprecedented revenue growth, with an impressive surge of approximately 70% observed in bookings through leading OTAs.

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Improved Decision-Making

Real-time insights provided by RateTiger's analytics capabilities empowered the group to make informed decisions regarding pricing, distribution strategies, and overall revenue management practices.

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Operational Efficiency

Implementing RateTiger solutions significantly enhanced operational efficiency, allowing the group to streamline processes and minimize manual efforts.

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Exceptional Customer Support

Al Midan Hotel Group praised RateTiger's commitment to providing prompt and knowledgeable support that enhanced their bookings.

What Our Client has to Say

Al Midan Hotel

“I am truly impressed by RateTiger’s commitment to providing prompt and knowledgeable support. The assistance we receive, particularly from Mr. Ayman Wani, has been invaluable in navigating technical challenges and ensuring smooth operations. The accessibility of their support team, whether through phone or email, adds further convenience to our experience. I am confident that RateTiger’s continued support will greatly contribute to our future success.” 

Mr. Shahryar Yasin

IT Manager, Al Midan Hotel Group

 
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Johnwood Hotel by Bolton – A Tale of Revenue Growth and Efficient Brand Management

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Johnwood Hotel by Bolton - A Tale of Revenue Growth and Efficient Brand Management

Johnwood Hotel

124

Rooms

Rooftop

Jacuzzi

5 Star

Property

Story of Johnwood Hotel by Bolton

Body Pic1 - RateTiger

Johnwood Hotel by Bolton is a 5-star property in Nigeria that offers exceptional service and an immersive experience for the senses. However, the hotel faced a number of challenges in boosting its business operations and managing its brand reputation. With 124 meticulously decorated rooms, suites, and apartments, the hotel has consistently aimed to provide an immersive experience for its guests.

Challenges Faced

Online Visibility

Despite its lavish offerings, Johnwood Hotel by Bolton struggled with online visibility and direct bookings on its brand website, affecting revenue growth.

Inventory and Rate Management

Synchronizing rates and availability across various online sales channels was becoming increasingly complex and time-consuming. This lack of efficiency was hampering the overall performance of the hotel.

Brand Management

Consistency in brand representation across various online platforms was a concern. Maintaining an up-to-date and appealing brand presence was a priority.

How they find the solution:

With the RateTiger Channel Manager, this hotel successfully synchronized rates and availability across all their sales channels, including online travel agencies (OTAs), global distribution systems (GDS), and metasearch engines.

This automated process not only reduced the risk of overbookings but also allowed the hotel to respond promptly to market dynamics. The RateTiger Booking Engine provided real-time inventory and rate updates on the Johnwood Hotel's brand website, ensuring that it remained an attractive and competitive booking platform.

Results Achieved

4

40% Increase in Online Bookings

For over 5 months, the hotel has effectively utilized RateTiger, resulting in a significant 40% increase in online bookings.

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Enhanced Brand Management

With RateTiger Booking Engine, the hotel improved its brand's online presence by keeping its website up-to-date with real-time rates and inventory.

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Global Visibility

The hotel experienced a notable improvement in global visibility, which was essential for attracting international travelers.

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Customer Support

RateTiger offers 24/7 customer support, accounting for 85% of Johnwood Hotel by Bolton's successful business strategies' gains.

What Our Client has to Say

Johnwood Hotel

“We have been utilizing RateTiger products for over 5 months. They have proven indispensable in boosting our hotel’s business and effectively managing our brand. The ease and efficiency it brings have significantly contributed to our success. The support from team RateTiger, especially Debadyuti Ghosh, has been outstanding, earning an impressive 80% approval rating. Their prompt and dedicated assistance has been crucial in streamlining our operations, further solidifying our trust in RateTiger’s capabilities. I highly recommend RateTiger solutions to fellow hotels, aiming to alleviate the complexities of brand management and improve overall business productivity. Their contributions have been instrumental, accounting for 85% of our successful business strategies. Well done, Team RateTiger!”

Mr. Franca Okonkwo

Assistant Business Development Manager at
Johnwood Hotel by Bolton

 
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Cantonal Hotel by Warwick Experiences a 60% Increase in Occupancy by Leveraging RateTiger

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Cantonal Hotel by Warwick Riyadh Experiences a 60% Increase in Occupancy by Leveraging RateTiger

Cantonal Hotel by Warwick Riyadh - RateTiger

Luxury

Hotel

24 Hour

Room Service

4 Star

Property

Story of Cantonal Hotel by Warwick Riyadh

Cantonal Hotel by Warwick Riyadh, a brand-new 4-star international luxury hotel, embarked on a journey to establish its presence in the bustling city of Riyadh. Facing the competitive landscape of the Middle East's booming travel and tourism sector, the hotel encountered several challenges in managing rates, inventory, and online reservations.

This brand-new luxury property has found a reliable and innovative partner in RateTiger, a leading provider of hotel revenue management solutions. This 4-star international hotel has been using RateTiger Channel Manager for the last nine months to efficiently update rates and manage inventory across various online sales channels, enabling seamless reservations into their PMS.

Challenges Faced

Competitive Landscape

The Middle East's travel and tourism sector experienced unprecedented growth, resulting in intense competition among hotels in the region. Like Cantonal Hotels by Warwick Riyadh experience, managing rate changes, updates, and availability across various channels in real-time can be time-consuming and prone to errors if not properly managed.

Real-time Inventory Management

Cantonal Hotel struggled with real-time extranet availability and seamless PMS updates for online reservations, leading to potential booking errors.

Struggling Online Presence

The hotel found itself grappling with a struggling online presence, which was impacting its ability to reach and attract potential guests in the digital landscape. This challenge highlighted the pressing need for a comprehensive solution to enhance its online visibility and effectively compete in the increasingly competitive online marketplace.

BodyPic2 - RateTiger

Where did they find the Solution?

Cantonal Hotel by Warwick Riyadh has increased its visibility with RateTiger by using 2-way XML communication with OTAs and specialized channels to promote additional bookings.
This brand-new luxury property witnesses more than 60% occupancy growth by leveraging RateTiger Channel Manager.

The 4-star hotel said, "Team RateTiger, especially Ms. Swati and Mr. Ayman, has provided outstanding, hands-on support and quickly helped us to solve problems with the RateTiger solutions. Their seamless and interactive training about RateTiger solutions helped us to get started efficiently. We rate their service 9.9 out of 10."

Results Achieved

4

Occupancy Growth

Leveraging RateTiger Channel Manager, the hotel experienced a remarkable 60% growth in occupancy, attracting more guests and boosting revenue.

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Enhanced Visibility

Through 2-way XML connectivity with OTAs and specialized channels, the hotel increased its visibility and promoted additional bookings.

Group 1940

Streamlined Operations

Automating availability and reservations made the hotel more efficient and guest-focused, significantly improving the overall guest experience.

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Customer Support

RateTiger's 24/7 exceptional customer support played a crucial role in ensuring a seamless experience for the hotel.

What Our Client has to Say

Cantonal Hotel by Warwick Riyadh - RateTiger

“We have been consistently impressed with RateTiger Channel Manager’s ability to help us manage real-time extranet availability, seamless PMS updates for online reservations, and the flexibility to adjust rates in line with market demand in our online sales channels. RateTiger makes this easy and helps us to stay flexible. It also automates our availability and reservation system, which saves our time and allows us to focus on providing a great guest experience and running our hotel efficiently. We are thrilled to announce that we have increased occupancy growth by 60% by leveraging RateTiger.”

Mr Saqib Hussain

Revenue/Reservation Manager at
Cantonal Hotel by Warwick Riyadh.

 
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Muscat Express Hotel’s Revenue Rises with RateTiger’s BAR Level Feature

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Muscat Express Hotel's Revenue Rises with RateTiger's BAR Level Feature

Muscat Express Hotel

3

Star Property

85

Rooms

24 hours

Room Service

Story of Muscat Express Hotel

Bodypic1

Muscat Express Hotel, a prominent 3-star luxury hotel located in the heart of Muscat, Oman, has achieved remarkable revenue growth through its strategic partnership with RateTiger Channel Manager. Leveraging the innovative BAR Level feature, the hotel transformed its revenue management strategy, resulting in impressive outcomes and establishing itself as an industry leader.

It offers a haven of luxury and comfort for both business and leisure travelers seeking a memorable stay. This 3-star hotel showcases a collection of elegant and spacious rooms and suites well designed to provide ultimate comfort and relaxation.

Challenges Faced

Manual Processes

Muscat hotel struggled with manual rate, inventory, and restriction management across various online distribution channels, leading to inconsistencies and errors.

Time-Consuming Updates

Updating rates and inventory across multiple platforms consumed valuable time for the reservation team and delayed responses to market changes.

OTA Reliance

The hotel heavily depended on Online Travel Agencies (OTAs) for bookings, leading to high commission costs and reduced profitability.

Where did they find the Solution?

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Muscat Express Hotel addressed these challenges through a comprehensive strategy involving RateTiger Channel Manager and its innovative BAR Level feature. RateTiger's Channel Manager provided a centralized dashboard for efficient rate, inventory, and restriction management across all connected online channels, reducing manual efforts and ensuring consistency. BAR Level feature enabled the hotel to dynamically adjust room rates in real-time based on market demand, competitor rates, and other essential factors, enhancing revenue potential.

By optimizing pricing and maintaining an active online presence, the hotel aimed to reduce reliance on OTAs and encourage direct bookings.

Results Achieved

4

Revenue Growth

The hotel experienced a remarkable increase in Revenue Per Available Room (RevPAR) due to optimized pricing strategies aligned with market demand.

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Direct Bookings Surge

The implementation reduced dependence on OTAs, leading to a surge in direct bookings, enabling the hotel to retain a higher portion of its revenue.

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Operational Efficiency

Manual errors were eliminated through seamless integration, streamlining operations, and saving valuable time for the reservation team.

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Enhanced Guest Experience

The improved revenue allowed the hotel to invest in guest services and amenities, enhancing the overall guest experience and loyalty.

What Our Client has to Say

“We have witnessed an increase in revenue since using this feature. Our reservation team sometimes hesitates to make rate changes, particularly during late hours, but with the automated system following instructions and logic, we can make confident decisions that benefit our business. The feature has significantly reduced our manual effort. Proper rate management maximizes revenue and helps us maintain our reputation. In our 3-star hotel with limited human resources, the feature has minimized the workload. What used to take us 3 to 4 hours to manage prices now only takes 15 to 20 minutes.”

Mr Judson George

General Manager of Muscat Express Hotel

 
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Arabian Courtyard Hotel & Spa Recommends RateTiger Channel Manager for Online Distribution & Revenue Management

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Arabian Courtyard Hotel & Spa Recommends RateTiger Channel Manager for Online Distribution & Revenue Management

Arabian Coutryard header

4

Star Property

172

Rooms

24 hours

Room Service

Story of Arabian Courtyard Hotel & Spa

Bodypic 1 RateTiger

Arabian Courtyard Hotel & Spa, located in the heart of Dubai, United Arab Emirates, is a 4-star award-winning hotel known for its Arabian hospitality and luxurious amenities. It provides tourists easy access to Dubai's iconic attractions, including the Dubai Museum, Dubai Creek, and the vibrant shopping districts.

With its enviable location, guests are allowed to fully immerse themselves in Dubai's captivating cultural tapestry and embrace the city's authentic essence.

They wanted to extend their reach and tap into the new source market to increase booking growth. That's how RateTiger came into the picture.

Challenges Faced

Manage Multiple OTAs

Arabian Courtyard Hotel & Spa faced the challenge of updating rates and availability across multiple online travel agencies (OTAs) individually. This manual process was time-consuming and prone to inefficiencies and potential errors. They needed a centralized dashboard to manage rates dynamically with multiple global & regional OTAs, Metasearch, and GDS channels.

Limited Visibility

This 4-star hotel needed a cloud-based channel manager to improve its visibility across various online travel agencies (OTAs) and specialized channels. The hotel aimed to integrate all its online booking sources seamlessly with its Property Management System (PMS), seeking a comprehensive solution for efficient connectivity.

Bodypic 2 RateTiger

How did It Start Solving?

By implementing RateTiger Channel Manager, Arabian Courtyard Hotel & Spa effectively managed rates, inventory, and restrictions across all connected channels from a centralized dashboard. The hotel seamlessly integrated with numerous global and regional OTAs, Metasearch, and GDS channels through RateTiger, enhancing visibility and expanding reach to potential guests.

With the Channel Manager, they were able to extend their reach, venture into new source markets, and accomplish remarkable booking growth.

Arabian Courtyard Hotel & Spa claims, "We are incredibly grateful for the exceptional 24/7 support the RateTiger team provides. We wholeheartedly endorse RateTiger as a trusted partner for hotel channel management."

Results They Experienced

4

Optimized Time & Cost

Implementing Channel Manager reduced the time spent on manual rate and inventory updates and allowed staff to focus on other revenue-generating activities.

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Increase revenue & occupancy

With real-time insights into market trends and competitor rates, the hotel optimized its pricing strategies to attract more bookings and revenue growth.

Group 1940

Improved Operational Efficiency

RateTiger's cutting-edge technology enabled the hotel to manage its online distribution channels effectively, leading to improved visibility and presence across OTAs.

3

100% Accurate Rate Parity

The automated rate updating feature of RateTiger ensured rate parity across all channels, reducing the likelihood of rate disparities and potential revenue loss.

What Our Client has to Say

Arabian Coutryard header

“We have been relying on RateTiger Channel Manager for several years now, and it continues to surpass our expectations. The user-friendly interface makes it incredibly easy to navigate, and the automated inventory management saves us valuable time, allowing us to focus on strategic analysis and revenue optimization. With RateTiger, we can effortlessly manage multiple channels, all within a single, intuitive platform. Also, we are incredibly grateful for the exceptional 24/7 support the RateTiger team provides. We wholeheartedly endorse RateTiger as a trusted partner for hotel channel management. The responsive and reliable customer support they offer is unmatched in the industry. We highly recommend RateTiger to other properties seeking a dependable solution backed by a team that goes above and beyond to ensure success.”

Mr Tamer Mahmoud

Front Office Manager of Arabian Courtyard Hotel & Spa.

 
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