RateTiger

Click Here
Click Here
Click Here

en English
ar Arabicen Englishfr Frenchde Germanit Italianes Spanish

#image_title
REQUEST DEMO
Menu
Menu
REQUEST DEMO
#image_title
REQUEST DEMO
Menu

Category: success_story

Arabian Courtyard Hotel & Spa Recommends RateTiger Channel Manager for Online Distribution & Revenue Management

All

Arabian Courtyard Hotel & Spa Recommends RateTiger Channel Manager for Online Distribution & Revenue Management

Arabian Coutryard header

4

Star Property

172

Rooms

24 hours

Room Service

Story of Arabian Courtyard Hotel & Spa

Bodypic 1 RateTiger

Arabian Courtyard Hotel & Spa, located in the heart of Dubai, United Arab Emirates, is a 4-star award-winning hotel known for its Arabian hospitality and luxurious amenities. It provides tourists easy access to Dubai's iconic attractions, including the Dubai Museum, Dubai Creek, and the vibrant shopping districts.

With its enviable location, guests are allowed to fully immerse themselves in Dubai's captivating cultural tapestry and embrace the city's authentic essence.

They wanted to extend their reach and tap into the new source market to increase booking growth. That's how RateTiger came into the picture.

Challenges Faced

Manage Multiple OTAs

Arabian Courtyard Hotel & Spa faced the challenge of updating rates and availability across multiple online travel agencies (OTAs) individually. This manual process was time-consuming and prone to inefficiencies and potential errors. They needed a centralized dashboard to manage rates dynamically with multiple global & regional OTAs, Metasearch, and GDS channels.

Limited Visibility

This 4-star hotel needed a cloud-based channel manager to improve its visibility across various online travel agencies (OTAs) and specialized channels. The hotel aimed to integrate all its online booking sources seamlessly with its Property Management System (PMS), seeking a comprehensive solution for efficient connectivity.

Bodypic 2 RateTiger

How did It Start Solving?

By implementing RateTiger Channel Manager, Arabian Courtyard Hotel & Spa effectively managed rates, inventory, and restrictions across all connected channels from a centralized dashboard. The hotel seamlessly integrated with numerous global and regional OTAs, Metasearch, and GDS channels through RateTiger, enhancing visibility and expanding reach to potential guests.

With the Channel Manager, they were able to extend their reach, venture into new source markets, and accomplish remarkable booking growth.

Arabian Courtyard Hotel & Spa claims, "We are incredibly grateful for the exceptional 24/7 support the RateTiger team provides. We wholeheartedly endorse RateTiger as a trusted partner for hotel channel management."

Results They Experienced

4

Optimized Time & Cost

Implementing Channel Manager reduced the time spent on manual rate and inventory updates and allowed staff to focus on other revenue-generating activities.

1

Increase revenue & occupancy

With real-time insights into market trends and competitor rates, the hotel optimized its pricing strategies to attract more bookings and revenue growth.

Group 1940

Improved Operational Efficiency

RateTiger's cutting-edge technology enabled the hotel to manage its online distribution channels effectively, leading to improved visibility and presence across OTAs.

3

100% Accurate Rate Parity

The automated rate updating feature of RateTiger ensured rate parity across all channels, reducing the likelihood of rate disparities and potential revenue loss.

What Our Client has to Say

Arabian Coutryard header

“We have been relying on RateTiger Channel Manager for several years now, and it continues to surpass our expectations. The user-friendly interface makes it incredibly easy to navigate, and the automated inventory management saves us valuable time, allowing us to focus on strategic analysis and revenue optimization. With RateTiger, we can effortlessly manage multiple channels, all within a single, intuitive platform. Also, we are incredibly grateful for the exceptional 24/7 support the RateTiger team provides. We wholeheartedly endorse RateTiger as a trusted partner for hotel channel management. The responsive and reliable customer support they offer is unmatched in the industry. We highly recommend RateTiger to other properties seeking a dependable solution backed by a team that goes above and beyond to ensure success.”

Mr Tamer Mahmoud

Front Office Manager of Arabian Courtyard Hotel & Spa.

 
Share this on
Facebook Twitter Instagram Linkedin

Achieving a 35% Increase in Occupancy: Ewan Hotels & Resorts Leverages RateTiger Channel Manager

All

Achieving a 35% Increase in Occupancy: Ewan Hotels & Resorts Leverages RateTiger

Unique

Arabian Hospitality

24/7

Front Desk Receptionist

Homely

Atmosphere

4

Properties

Story of Ewan Hospitality

Ewan Hotels & Resorts is a renowned luxury property in the Northern Emirates of Ajman. Ewan Hotel & Resorts is known for providing a unique blend of traditional Arabian hospitality. They believe in "Live Life King Size" with minimum expenses and strive to create a warm and welcoming atmosphere to make guests feel at home and comfortable during their stay.

Due to a lack of a direct 2-way link between the hotel’s PMS and third-party sites, they were losing a huge amount of time, assets, and resources in managing OTAs individually.

Challenges Faced

Rate and Inventory Management

Maintaining accurate and up-to-date rates and inventory across multiple online sales channels can be challenging, especially for a luxury property like Ewan Hotels & Resorts. Managing changes, updates, and availability across various channels in real-time can be time-consuming and prone to errors if not properly managed.

Competitor Analysis

Monitoring and analyzing the rates and offerings of competitors is crucial for maintaining competitiveness in the market. Ewan Hotels & Resorts faced the challenge of manually collecting and analyzing competitor data, which could be time-consuming and less accurate.

How did It Start Solving?

For the past year, Ewan Hotels & Resorts has been utilizing the RateTiger Channel Manager to effortlessly update rates and inventory across various online sales channels and seamlessly integrate reservations into their property management system (PMS). The hotel harnessed the power of RateTiger's 2-way XML communication with OTAs and specialized channels, resulting in increased visibility and additional bookings.

Ewan Hospitality suggests that hotels looking for reliable and responsive customer support consider RateTiger for their hotel channel management needs.

Results They Experienced

4

Increased Direct Bookings

Increase sales and revenue by optimizing direct bookings while minimizing risk and effort. This approach enables maximum direct bookings and reducing dependency.

1

Improved Efficiency

RateTiger helped them manage time and resources efficiently. Automation of rate and inventory updates saved valuable staff hours and reduced manual errors.

Group 1940

Market Intelligence Insights

RateTiger provided valuable insights into OTA spread, enabling the property to make data-driven decisions. This empowered them to stay competitiveness in the market.

3

Customer Support

RateTiger's 24/7 exceptional customer support played a crucial role in ensuring a seamless experience for the hotel, providing responsive and reliable assistance.

What Our Client has to Say

“Since implementing RateTiger Channel Manager, we have seen a significant increase in bookings across multiple sales channels. We have streamlined our booking and reduced the risk of errors. We are confident this platform will continue to be a game-changer for our property. We are thrilled to announce that our upscale property has achieved a 35% increase in occupancy by leveraging RateTiger Channel Manager. The user-friendly interface has enabled us to manage our time and resources efficiently. At the same time, the market intelligence reports have given us valuable insights into our OTA spread and allowed us to update our rates and inventory to stay competitive.”
Mr Rakesh Tripathi
General Manager, Ewan Hospitality.
 
Share this on
Facebook Twitter Instagram Linkedin

Osborne Hotel Improves Online Revenue with RateTiger

All

Osborne Hotel Improves Online Revenue with RateTiger

63

Rooms

3 Star

Luxury Property

24/7

Reception

How did the Story Begin?

One of the magnificent palaces built by the knights of the Order of St. John is where the 3-star Osborne Hotel is located. The hotel is situated in Valletta, the nation's capital. The island's top museums, cultural treasures, and the city's distinctive 16th-century architecture are only a short distance away. The hotel is close to cafes, restaurants, entertainment venues, and retail stores.

The privileged location and comfortable facilities with Valletta's cultural heritage have always been the USP of the Osborne Hotel.

Now, they wanted to know the live rates of the competitors and make maximum revenue without worrying about overbooking. That’s how RateTiger came into the picture.

Challenges Faced

Room Rate Shopping

They wanted to optimize the room rates & prices as per the demand and monitor the competitor's live rates for maximum profit. Only a real-time Rate Shopping tool could help them get competitor’s rates and market insights.

Managing Availability and Rates Interface

The Osborne Hotel needed a cloud-based channel manager and on-demand shopping tool to connect global and local OTAs and niche channels to drive more bookings. Handling rates and availability across each OTA individually during peak hours was a big challenge.

Where did They Find the Solution?

The Osborne Hotel maximizes revenues by mapping RateTiger's seamless connectivity with over 400+ global & regional OTAs.

With RateTiger they managed online distribution efficiently and improved their sales strategy through real-time data and analytics

This 63-room hotel said "Thanks to RateTiger, in this competitive market, their solution is helping us greatly to recover our business after the difficult time in the last 2 years,”

What does Success Look Like?

Online Distribution Platform

RateTiger hotel solution not only helped them to manage the rush of online booking but also manage rates, avoid errors and increase revenue.

Informed Live Rates

Rate Shopper gave them real-time data on competitors’ prices to stay updated with market rates and set the best room rates.

Improved Customer Experience

RateTiger’s connectivity with over 400 OTAs and technology providers with 24/7 support that helped them focus on improving customer experience.

Reduce Manual Error

Reduce manual errors by confirming and accepting all reservation requests from any platform directly through their PMS and various booking platforms.

What Our Client has to Say

“We have been using RateTiger for the past 7 years and are extremely satisfied with it and we highly recommend RateTiger to other hoteliers. RateTiger helps us increase revenue through OTAs. It is very easy to use, especially updating rates and availability. We have a dedicated Account Manager, and the technical support team is highly efficient. The team always try to resolve problems efficiently and as quickly as possible. Thanks to RateTiger, in this competitive market, their solution is helping us greatly to recover our business after the difficult time in the last 2 years,”
Mr. Brian Caruana
General Manager, Osborne Hotel.
 
Share this on
Facebook Twitter Instagram Linkedin

Al Safir Hotel & Tower Found its Perfect Hotel Technology Partner with RateTiger

All

Al Safir Hotel & Tower Found its Perfect Hotel Technology Partner with RateTiger

24-hour

business center

193

stylishly designed deluxe rooms

4 Star

Luxury property

The Story of Al Safir Hotel

Located in the heart of Bahrain's vibrant Juffair entertainment district, Al Safir believes in providing every guest with a stay of royalty. The property features 193 stylishly designed deluxe rooms, suites and apartments. Al Safir manifests a legacy with the motive of “service before self”.

Al Safir is a modern luxury hotel known for providing unmatched guest service without compromising on warmth and quality. It is the gateway to a spectacular location that offers exotic experiences, cozy hospitality and a stay for royalty.

It is proud to be the first hotel in the Kingdom of Bahrain to be awarded Six Sigma Certification & three ISO / IMS certificates.

At the same time, they knew they needed a Hotel Channel Manager, Booking Engine and other hospitality solutions to handle the flow of online bookings. So they were looking for unified hotel management software and service provider. Hence, they decided to switch to RateTiger- hotel management solution provider.

What were the Constraints?

E Distribution

The hospitality industry is undergoing a significant change in how it works with the advent of digital technology and the internet. As online booking became the norm, Al Safir realized that they needed to increase their online presence, optimize their website for search engines, and target social media and other digital channels to reach potential guests.

Multi-way Connectivity Solution

Hoteliers struggled to manage reservations from various sources because there was no connection between their PMS (property management system) and the website. They were looking for a solution to simplify their struggles with managing reservations from multiple platforms.

Here’s What Really Happened

With RateTiger's integrated technology solution, Al Safir was poised to attract this influx of tourists and had all the tools to capture and manage this demand via the website and OTA channels.

Now they were able to validate room rate accuracy across all channels by analysing competitor room rates and price positioning across multiple hotel websites, metasearch, and online travel agencies (OTAs).

Results Achieved

4

Instant Rate and Availability Update

With the instant automated update of rates and availability across all channels, they got their way to speedy updates: the key to a winning sales strategy.

1

Connectivity

The ability to connect PMS to all distribution channels has allowed the team to make faster updates across all channels and better manage room rates and availability.

Group 1940

Room Price Decision

Stay in tune with market rates by keeping a tab on competitors' prices with Rate Shopper. This helped them take smart pricing decisions with room rate analysis.

3

Boost Direct Bookings

Reduce dependency and increase sales and revenue by increasing the number of direct bookings. It helped them maximize direct bookings with minimum risk and effort.

What Our Client has to Say

“We have been using RateTiger Shopper for rate benchmarking as well as to maintain rate parity. We save a lot of time as we can make pricing decisions by reviewing the on-demand rate reports. It’s important to ensure that our rates remain competitive in the market and to have the benefit of maintaining rate stability during high and low periods to increase demand. RateTiger Shopper makes it possible for us to optimize our pricing strategy through effectively responding to the dynamic changes in the market,”
Mr. Retheesh Kumar
General Manager, Al Safir Hotel & Tower.
 
Share this on
Facebook Twitter Instagram Linkedin

RateTiger

Click Here
Click Here
Click Here

en English
ar Arabicen Englishfr Frenchde Germanit Italianes Spanish

#image_title
REQUEST DEMO
Menu
Menu
REQUEST DEMO
#image_title
REQUEST DEMO
Menu