Osborne Hotel Improves Online Revenue with RateTiger



3 Star

Luxury Property



How did the Story Begin?

One of the magnificent palaces built by the knights of the Order of St. John is where the 3-star Osborne Hotel is located. The hotel is situated in Valletta, the nation's capital. The island's top museums, cultural treasures, and the city's distinctive 16th-century architecture are only a short distance away. The hotel is close to cafes, restaurants, entertainment venues, and retail stores.

The privileged location and comfortable facilities with Valletta's cultural heritage have always been the USP of the Osborne Hotel.

Now, they wanted to know the live rates of the competitors and make maximum revenue without worrying about overbooking. That’s how RateTiger came into the picture.

Challenges Faced

Room Rate Shopping

They wanted to optimize the room rates & prices as per the demand and monitor the competitor's live rates for maximum profit. Only a real-time Rate Shopping tool could help them get competitor’s rates and market insights.

Managing Availability and Rates Interface

The Osborne Hotel needed a cloud-based channel manager and on-demand shopping tool to connect global and local OTAs and niche channels to drive more bookings. Handling rates and availability across each OTA individually during peak hours was a big challenge.

Where did They Find the Solution?

The Osborne Hotel maximizes revenues by mapping RateTiger's seamless connectivity with over 400+ global & regional OTAs.

With RateTiger they managed online distribution efficiently and improved their sales strategy through real-time data and analytics

This 63-room hotel said "Thanks to RateTiger, in this competitive market, their solution is helping us greatly to recover our business after the difficult time in the last 2 years,”

What does Success Look Like?

Online Distribution Platform

RateTiger hotel solution not only helped them to manage the rush of online booking but also manage rates, avoid errors and increase revenue.

Informed Live Rates

Rate Shopper gave them real-time data on competitors’ prices to stay updated with market rates and set the best room rates.

Improved Customer Experience

RateTiger’s connectivity with over 400 OTAs and technology providers with 24/7 support that helped them focus on improving customer experience.

Reduce Manual Error

Reduce manual errors by confirming and accepting all reservation requests from any platform directly through their PMS and various booking platforms.

What Our Client has to Say

“We have been using RateTiger for the past 7 years and are extremely satisfied with it and we highly recommend RateTiger to other hoteliers. RateTiger helps us increase revenue through OTAs. It is very easy to use, especially updating rates and availability. We have a dedicated Account Manager, and the technical support team is highly efficient. The team always try to resolve problems efficiently and as quickly as possible. Thanks to RateTiger, in this competitive market, their solution is helping us greatly to recover our business after the difficult time in the last 2 years,”
Mr. Brian Caruana
General Manager, Osborne Hotel.