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Category: success_story

Art City Inn Vilnius in Lithuania Improves Online Distribution & Direct Bookings with RateTiger

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Art City Inn Vilnius in Lithuania Improves Online Distribution & Direct Bookings with RateTiger

128

Rooms

4

Conference halls

24

Hours Lobby Bar

24/7

Fitness Center

The Story of Art City Inn Vilnius

Art City Inn Vilnius with 128 rooms has been a major tourist attraction in Lithuania. This 3-star hotel in the center of Vilnius was a perfect stay for tourists with air-conditioned rooms, workstation, fitness rooms, sauna, restaurant, and all other amenities that one looks for. But then the pandemic happened, and the hotel business got hit.

With travel resuming, European Travel Commission forecasted that Europe is expected to recover 70% of the pre-pandemic travel revenue by the end of 2022. With this news came the need to have a hotel channel management platform to spread out the inventory across multiple distribution touchpoints to reclaim one’s market share.

Challenges Faced

Inventory Distribution Across Multiple Channels

To cope with the rising demand and booking trends, Art City Inn was in need of a hotel channel management platform that would connect all their distribution channels to a central dashboard and facilitate simplified management.

ARI Update Once for All

They were looking for a web-based platform that would allow them to update availability, rates and inventory across different OTAs and metasearch platforms they want to sell at individually and once for all.

Where did they find the Solution?

Art City Inn has increased its visibility by tapping into RateTiger’s seamless connectivity with over 450 global & regional OTAs, metasearch, and GDS channels to develop new markets and guest segments.

With RateTiger they were able to implement their sales strategy globally across all online channels with just a few clicks of the mouse.

Art City Inn claims that “the best thing about RateTiger solutions is that they are technologically advanced while being easy to use.”

Results Achieved

Real-time ARI Updates

Updating their inventory across all channels showed the live room status online and helped Art City Inn win guests’ trust and faster sales.

Faster Distribution

By connecting all their OTAs, Metas and other sales platforms to a single dashboard, the sales started rising like never before with zero instances of manual error.

Exposure to New Markets

Tapping into RateTiger’s seamless connectivity with 450+ global & regional OTAs, metasearch, and GDS channels Art City Inn developed new markets and guest segments.

More Direct Bookings

Implementing their rate strategy and availability directly into the booking engine, they are securing more direct bookings and revenue from their home website.

What our client has to say

“We are working with RateTiger for the last 2 years. When I saw the features and functionalities of RateTiger Channel Manager, I was really impressed. RateTiger Channel Manager helps us control room inventory and prices over different OTA platforms in a single click. We can create various Promotions for OTAs through RateTiger directly. We are able to quickly adapt our rooms and prices according to market changes which give us an edge over competitors.”
Edvinas Bingelis
Front Office Manager, Art City Inn Vilnius
 
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Bhagini Icon Premier, Bangalore Experiences Easy, Quick & Seamless Channel Management with RateTiger

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Bhagini Icon Premier, Bangalore Experiences Easy, Quick & Seamless Channel Management with RateTiger

Contemporary

Business Hotel

90

Elegant Rooms

3500 sq. ft.

Banquet Hall

Adjacent to

IT Hub

The Story of Bhagini Icon Premier

Bhagini Icon Premier in Bangalore, a part of the Bhagini hotel group, caters largely to business travelers for short as well as extended stays. In FY 2018, before the pandemic, hotels in the city experienced a Revenue Per Available Room (RevPAR) surpassing other major hotel markets in India. But, with travel restrictions and lockdown emerging since the pandemic, the entire game had changed.

The Hotel’s Operations Manager, Mr. Ramamurthy knew that adaptability is fundamental for survival as the guest behavior and preferences have changed post-pandemic. He wanted a cost-effective solution with a user-friendly interface, robust security, quick updates, and wide channel connectivity. Thereby, they decided to switch to RateTiger to simplify their operations.

Questions They Were Struggling With

How to Bounce Back to Business?

After the devastating impact of Covid-19, Bhagini Icon Premier was looking for a solution to realign their sales strategy. Boosting online presence was the gateway to creating an impression in people’s minds. They wanted a solution to advertise across the right channels at the right time at the right price.

How to Stay Updated Across Multiple Channels?

While boosting online presence was one concern, another bigger challenge was how to maintain real-time ARI updates across all OTAs without any error. Updating inventory details manually was not only time consuming but also risk-prone. Delayed/ wrong inventory update was one of the major reasons for losing booking opportunities.

Where Did They Find the Answer?

Being not so satisfied with their previous vendor, Bhagini Hotel switched to RateTiger Channel Manager. This helped them accomplish their new goal of advertising across the right channels at the right time to pull in maximum bookings.

RateTiger’s exceptional distribution connectivity means the solution is always up-to-speed with over 99.9% product uptime. This helped them stay updated across all channels and manage all their distribution channels from a single dashboard.

Along with connectivity and distribution, the operations team started utilizing the insights to strategize their sales strategy focusing on domestic and staycation guests.

”Compared to our previous vendor we find RateTiger to be efficient, quick and responsive, in fact, exceeding our expectations at all levels. I will definitely recommend RateTiger by eRevMax”

Results Achieved

4

Maximum Occupancy

Maximize occupancy by reducing out-of-date inventory and the number of missed booking opportunities due to delays in updating rates and availability.

1

Valuable Time Investment

Automating the process, they saved time in manually updating data across all channels and focused better on increasing sales.

Group 1940

Hassle-free Online Distribution

Bring all the sales and online distribution channels (OTAs and Metasearch) on one screen, for free flow of data, from a single sign-on dashboard.

accurate2

100% Accurate Rate Parity

Maintain rate consistency and accuracy across all the OTAs, distribution channels, and hotel’s website by updating room rates and availability in real-time from the dashboard.

What our client has to say

“Rate parity & accurate inventory management is a must to maintain your property at par with your competitors. With RateTiger Channel Manager we have been able to bring all OTA channels under one window for all possible modifications like rate, inventory and restrictions. The option of changing rates and inventory at any point of time in a single click has really made online distribution simple.”
Mr. Ramamurthy, Operations Manager, Icon Premier Hotel
 
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Hotel Beacon continues to be “The Jewel of the Upper West” with RateTiger Online Distribution Solutions

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Hotel Beacon continues to be “The Jewel of the Upper West” with RateTiger Online Distribution Solutions

Founded in

1928

Studios & Suites

278

Dedicated

Business Center

24/7

Fitness Center

How Did the Story Begin?

Hotel Beacon in New York City, known as the jewel of the Upper West is a heritage property visited by top-class luxury and business travelers. The hotel has gained its status as “the benchmark of providing personalized service and experience at every turn.”

With the changing time and online reservations becoming the top source of revenue for the hotel industry, Hotel Beacon needed a tech-savvy hotel management solution to maintain its position. They were looking for a digital platform with 2-way XML connectivity and real-time data update features to cater to their guests from all corners of the world. Thereby, they found their solution with RateTiger Hotel Channel Manager.

Challenges Faced:

Highly Competitive US Hotel Industry

Speaking of technology, United States has always been on the top! To survive and back their position in this ever-evolving US hotel industry, Hotel Beacon needed a fast and reliable hotel channel manager. Speedy update across all online sales channels was the need of the hour to survive the competition.

Real-time Rates and Availability Updates

Spreading its wings to multiple OTAs and other sales channels, Hotel Beacon required a software that would update the availability and rate details, in real-time across all channels.

Here’s What Really Happened

With RateTiger Hotel Channel Manager, this upscale property in New York was able to maintain its benchmark of providing personalized services and experiences to all guests. Directing all the bookings from different online travel sites into their Infor HMS Property Management System with RateTiger, Hotel Beacon was able to leverage technology to expand online sales and distribution.

“RateTiger was founded with a hotelier’s vision and their technology has enabled our team to focus on delivering a great guest experience.”

Results Achieved:

4

360-degree View of Market Insights

Data captured in RateTiger enables the team to unlock real-time insights on demand trends and deliver rich insights for better decision-making.

connectivity

Seamless Connectivity Across All Channels

Connecting all their sales channels to the hotel’s PMS, Hotel Beacon’s online sales soared to new heights with the simple, easy-to-use RateTiger Channel Manager Interface with 99.9% product uptime.

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Instant Rate and Availability Update

With instant automated update of rates and availability across all channels, they got their way to speedy updates: the key to a winning sales strategy.

1

Delivering Faster Customer Experience

The advantage of automated updates across all OTAs and booking channels with one click helped the team focus on delivering a faster customer experience with 24*7 customer support.

What our client has to say

“We’ve been using RateTiger Channel Manager for more than six years, it is simply outstanding. The interface is very easy to use, the automated inventory is time saving, and we can spend more time on analytics and strategy. When I used RateTiger for the first time, it gave me the full support needed from the channel manager. With RateTiger, I can manage hundreds of channels, all in a single user-friendly interface.”

Milja Perkovic

Director of Revenue Management, Hotel Beacon NYC

 
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Mayaland Hotels & Resorts Witnesses Increase in Reservations & Online Revenue with RateTiger

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Mayaland Hotels & Resorts Witnesses Increase in Reservations & Online Revenue with RateTiger

The story of Mayaland Hotels, Mexico

Mayaland Hotels are a leading luxury hotel chain in Mexico, holding 5 major properties. Featured as one of the top maiden hotels in Chichen Itza, they started facing the real challenge in the last 1.5 years of pandemic.

The shift of focus from international to domestic travellers in Covid-19 brought a big blow to their revenue.

What was the actual challenge?

Finding The Right Local Hospitality Platform

Which local sites to target on was already a big challenge for them? Being the leader of the Latin America’s hospitality industry, it was vital for them to present their inventory at every customer touchpoint.

ARI Updates Across Multiple OTAs

Along with the above, came the added task of maintaining live updates on each of the OTAs. They wanted a powerful online distribution tool from where they could manage all their booking partners and OTAs at a go.

Where did they find the solution?

With RateTiger Channel Manager, the Mayaland Hotel’s team started leveraging real-time connectivity with its 450+ online distribution channels.

This helped them update their inventory seamlessly over the key channels in Latin America like Best Day Travel simultaneously along with the global ones.

With effective distribution to all the local + global channels, their revenue started boosting to better than the normal.

“The Mayaland Hotel endorses RateTiger for simple & cost-effective online distribution.’’

What does success look like?

4

ARI Updates & Management in Seconds

With RateTiger Channel Manager they got their solution: instant live ARI updates over multiple distribution channels.

Group 1940

No More Manual Errors

Confirm and accept all reservation requests from any platform from their PMS, reducing manual errors.

3

Available at Every Customer Point

Availing the advantage of 450+ OTAs, Mayaland Hotels targeted the local customers, increasing the number of domestic bookings.

1

More Occupancy, Increased Revenue

Updating their strategy with time, they bounced back to business with a significant rise in reservations and ROI.
 

What our client has to say

“With RateTiger Channel Manager, we can manage all our demand partners and OTAs in one place. The ease of updating rates and availability across multiple OTAs has helped in resource optimization while making online distribution cost-effective.”
Jafet Garcia
E-commerce Coordinator, Mayaland Hotels & Resort
 
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Novel Hotel City Center: An upscale property in Abu Dhabi experiences 90% growth in occupancy with RateTiger

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Novel Hotel City Center: An upscale property in Abu Dhabi experiences 90% growth in occupancy with RateTiger

4 star

Property

207

Rooms

90%

Occupancy

How did the story begin?

Designed to offer a nice getaway to the city for exceptionally relaxing stays catering to both corporate and leisure guests, Novel Hotel City Center had limited resources due to the pandemic. Being present in the busiest city of Abu Dhabi and with the travel reopening, the hotel knew they had to rebuild their strategy to bounce back to business.

They knew that increasing presence on top OTAs was the call of the moment. Along with this, they also knew that they needed a smart channel management platform to automate the flow of reservations. The hotel was aware of the current scenario and the problems. But, what they were looking for was a one-in-all hotel management software/ service provider.

Challenges faced by the hotel

The struggle to expand their online presence

OTAs were becoming the major source of hotel reservations and Novel City Center had its presence on only 3 OTAs. The team was aware of how essential expanding their online listing was to maintain their position in the market and attract new bookings. Due to lack of an automated hotel management system, manually managing 3 channels already seemed a daunting task and the question of expanding their digital presence was beyond possible.

Rate Parity between existing & new online booking sites

Novel Hotel City Center was managing their distribution channels manually updating the extranets. They were facing issues with regards maintaining rate parity across booking channels as well as managing room availability effectively. Due to lack of real-time connectivity to their sales channels, they were lagging in updating the rates and availability across the available channels.

How did they find the solution?

The Novel Hotel City Center team led by Mr. Akber Bana found the perfect solution to their problems with RateTiger. Using RateTiger Channel Manager, the hotel has been able to improve their online presence to Abu Dhabi and beyond, by integrating with multiple volume producing OTAs which means more visibility and increased bookings.

The 2-way XML connectivity helped them keep the reservations flowing and expand into new markets. RateTiger helped them to streamline their business processes and eliminate the struggle of overbookings and manual errors in rate and inventory management. This helped them to place a greater focus on guest experience and satisfaction.

Results Achieved

4

Market Expansion

Expanding their visibility across multiple OTAs was the key requirement of Novel Hotel City Center. Leveraging RateTiger's seamless 2-way XML connectivity to 450+ leading global and regional channels including key ones in the Middle East, they came back to business with a bang.

1

Real-time ARI updates

With RateTiger Channel Manager and related services, they were able to manage online distribution from one central dashboard. Free flow of data across all channels gave them the benefit to update room rates and availability once for all in real-time.

Group 1940

Zero manual error

Automating the process of data update, now able to maintain real-time rates, availability, and receive reservations directly into their PMS without any manual intervention, reduced the chance of error to zero.

3

Revenue Maximization

Overcoming their biggest challenge of being present only on limited OTAs especially in the key city of Abu Dhabi, the team was able to save time and focus better on guest experience and other services which brought in more sales.

What our client has to say

“With RateTiger, we have managed to take our occupancy to 90%. Their 2-way integration between our PMS and multiple global and regional OTAs have ensured that we sell on the right channels that bring business to our city. The speed, accuracy, and ease with which we can manage our online operations is fantastic. Further, the Promotions feature has helped us improve visibility on key sales channels which resulted in better RevPAR. I highly recommend RateTiger to other hoteliers for seamless online distribution in the Middle East Market.”
Akber Bana
Cluster Revenue Manager, Novel Hotel City Center
 
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The Venue Jeddah Corniche Witnesses 37% Increased Bookings Via RateTiger

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The Venue Jeddah Corniche Witnesses 37% Increased Bookings Via RateTiger

5 star

Luxury property

Premium

Arabian Hospitality

37% increase

Reservations

12 million SAR

Revenue Growth

How did all this start?

Saudi Arabia has always been one of the most attractive tourist destination welcoming millions of guests every season! Managing room bookings and synchronisation across all OTAs had always been a challenge for the hoteliers over here.

The Venue Jeddah Croniche at the heart of the Jeddah waterfront was struggling with handling bookings from different sources.

With no direct 2-way link between the hotel’s PMS and third-party sites, they were losing a huge amount of time, assets and resources in managing OTAs individually.

Problems faced by The Venue Jeddah Corniche

Increased Dependency On Manpower

Individually tracking and updating data across all OTAs increased the workload and dependency on the team.

No Direct Way To Control Distribution

The team was struggling to handle multiple bookings from several OTAs. Due to lack of instant updates, they had stages of under bookings and over bookings.

How did it start solving?

The Venue Jeddah Corniche signed up for RateTiger Channel Manager and Booking Engine for managing online distribution and improving direct bookings.

RateTiger provided them with 2-way XML connectivity between their Micros PMS with as many OTAs as they wanted.

All they had to do is update the context once in their PMS to let it flow and sync across all the OTAs automatically, with no manual intervention required.

“The Venue Jeddah suggests RateTiger for its all-in-one fabulous online distribution’’

Results they experienced

4

Automated Reservation Management

Avail the highest standard of Channel Management and speed to manage reservations directly from PMS.

3

Improved Direct Bookings

Reduce dependency and increase sales and revenue by increasing direct bookings via RateTiger Booking Engine.

Group 1940

Know Your Competitors

With real-time and accurate shopping reports, get an instant notification of the competitor’s price change and act correspondingly.

1

Error-free, Quick Updates

Directly & efficiently manage and update online rates, inventory, and reservations for error-free booking experience.

What our client has to say

“We are delighted to have RateTiger as our connectivity partner – it is a great investment that has given us very good ROI. Over the past couple of years, our reservations have grown by 37% which translates to over 12 million SAR! RateTiger has the highest quality of channel connections and the speed, accuracy, and ease with which we can manage our online operations is fantastic.”
Anas Arjawi
Revenue & E-commerce Manager, The Venue Jeddah Corniche
 
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RateTiger

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