Expanding their visibility across multiple OTAs was the key requirement of Novel Hotel City Center. Leveraging RateTiger's seamless 2-way XML connectivity to 450+ leading global and regional channels including key ones in the Middle East, they came back to business with a bang.
With RateTiger Channel Manager and related services, they were able to manage online distribution from one central dashboard. Free flow of data across all channels gave them the benefit to update room rates and availability once for all in real-time.
Automating the process of data update, now able to maintain real-time rates, availability, and receive reservations directly into their PMS without any manual intervention, reduced the chance of error to zero.
Overcoming their biggest challenge of being present only on limited OTAs especially in the key city of Abu Dhabi, the team was able to save time and focus better on guest experience and other services which brought in more sales.