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Osborne Hotel Improves Online Revenue with RateTiger
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Osborne Hotel Improves Online Revenue with RateTiger
63
Rooms
3 Star
Luxury Property
24/7
Reception
How did the Story Begin?
One of the magnificent palaces built by the knights of the Order of St. John is where the 3-star Osborne Hotel is located. The hotel is situated in Valletta, the nation's capital. The island's top museums, cultural treasures, and the city's distinctive 16th-century architecture are only a short distance away. The hotel is close to cafes, restaurants, entertainment venues, and retail stores.
The privileged location and comfortable facilities with Valletta's cultural heritage have always been the USP of the Osborne Hotel.
Now, they wanted to know the live rates of the competitors and make maximum revenue without worrying about overbooking. That’s how RateTiger came into the picture.
Challenges Faced
Room Rate Shopping
They wanted to optimize the room rates & prices as per the demand and monitor the competitor's live rates for maximum profit. Only a real-time Rate Shopping tool could help them get competitor’s rates and market insights.
Managing Availability and Rates Interface
The Osborne Hotel needed a cloud-based channel manager and on-demand shopping tool to connect global and local OTAs and niche channels to drive more bookings. Handling rates and availability across each OTA individually during peak hours was a big challenge.
Where did They Find the Solution?
The Osborne Hotel maximizes revenues by mapping RateTiger's seamless connectivity with over 400+ global & regional OTAs.
With RateTiger they managed online distribution efficiently and improved their sales strategy through real-time data and analytics
This 63-room hotel said "Thanks to RateTiger, in this competitive market, their solution is helping us greatly to recover our business after the difficult time in the last 2 years,”
What does Success Look Like?
Online Distribution Platform
RateTiger hotel solution not only helped them to manage the rush of online booking but also manage rates, avoid errors and increase revenue.
Informed Live Rates
Rate Shopper gave them real-time data on competitors’ prices to stay updated with market rates and set the best room rates.
Improved Customer Experience
RateTiger’s connectivity with over 400 OTAs and technology providers with 24/7 support that helped them focus on improving customer experience.
Reduce Manual Error
Reduce manual errors by confirming and accepting all reservation requests from any platform directly through their PMS and various booking platforms.
What Our Client has to Say
“We have been using RateTiger for the past 7 years and are extremely satisfied with it and we highly recommend RateTiger to other hoteliers. RateTiger helps us increase revenue through OTAs. It is very easy to use, especially updating rates and availability. We have a dedicated Account Manager, and the technical support team is highly efficient. The team always try to resolve problems efficiently and as quickly as possible. Thanks to RateTiger, in this competitive market, their solution is helping us greatly to recover our business after the difficult time in the last 2 years,”
Mr. Brian Caruana
General Manager, Osborne Hotel.
Art City Inn Vilnius in Lithuania Improves Online Distribution & Direct Bookings with RateTiger
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Art City Inn Vilnius in Lithuania Improves Online Distribution & Direct Bookings with RateTiger
128
Rooms
4
Conference halls
24
Hours Lobby Bar
24/7
Fitness Center
The Story of Art City Inn Vilnius
Art City Inn Vilnius with 128 rooms has been a major tourist attraction in Lithuania. This 3-star hotel in the center of Vilnius was a perfect stay for tourists with air-conditioned rooms, workstation, fitness rooms, sauna, restaurant, and all other amenities that one looks for. But then the pandemic happened, and the hotel business got hit.
With travel resuming, European Travel Commission forecasted that Europe is expected to recover 70% of the pre-pandemic travel revenue by the end of 2022. With this news came the need to have a hotel channel management platform to spread out the inventory across multiple distribution touchpoints to reclaim one’s market share.
Challenges Faced
Inventory Distribution Across Multiple Channels
To cope with the rising demand and booking trends, Art City Inn was in need of a hotel channel management platform that would connect all their distribution channels to a central dashboard and facilitate simplified management.
ARI Update Once for All
They were looking for a web-based platform that would allow them to update availability, rates and inventory across different OTAs and metasearch platforms they want to sell at individually and once for all.
Where did they find the Solution?
Art City Inn has increased its visibility by tapping into RateTiger’s seamless connectivity with over 450 global & regional OTAs, metasearch, and GDS channels to develop new markets and guest segments.
With RateTiger they were able to implement their sales strategy globally across all online channels with just a few clicks of the mouse.
Art City Inn claims that “the best thing about RateTiger solutions is that they are technologically advanced while being easy to use.”
Results Achieved
Real-time ARI Updates
Updating their inventory across all channels showed the live room status online and helped Art City Inn win guests’ trust and faster sales.
Faster Distribution
By connecting all their OTAs, Metas and other sales platforms to a single dashboard, the sales started rising like never before with zero instances of manual error.
Exposure to New Markets
Tapping into RateTiger’s seamless connectivity with 450+ global & regional OTAs, metasearch, and GDS channels Art City Inn developed new markets and guest segments.
More Direct Bookings
Implementing their rate strategy and availability directly into the booking engine, they are securing more direct bookings and revenue from their home website.
What our client has to say
“We are working with RateTiger for the last 2 years. When I saw the features and functionalities of RateTiger Channel Manager, I was really impressed. RateTiger Channel Manager helps us control room inventory and prices over different OTA platforms in a single click. We can create various Promotions for OTAs through RateTiger directly. We are able to quickly adapt our rooms and prices according to market changes which give us an edge over competitors.”
Edvinas Bingelis
Front Office Manager, Art City Inn Vilnius
RateTiger wins trust and loyalty from its oldest customer – The Royal Highland Hotel
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RateTiger wins trust and loyalty from its oldest customer The Royal Highland Hotel
Located
in Scotland
86
Beautiful Guest Rooms
160 years
of Service
85%
Occupancy Post-covid
What’s the problem?
The Royal Highland Hotel goes beyond traditional revenue management, and incorporates customer behavior, dynamic pricing, segmentation, distribution, and marketing to optimize revenue from potential clients for which they required a trusted channel manager.
With guests coming from all over the world, managing and monitoring bookings according to the demands in a systematic way was difficult in the absence of a channel manager.
What were the constraints?
Remote Location
Being located far north of the UK mainland, the hotel needed to be visible to guest throughout the year and during the high season, the hotel needed an easy tool that can change rates in line.
Diverse Guest Portfolio
With its diverse guest profile, the revenue management team was grappling with the online distribution. Simply adopting more channels to sell on was not enough, but the hotel needed to assess which channels were worth it and managing all those channels, manually, was a different struggle.
Here’s what really happened
With RateTiger’s seamless connectivity, Royal Highland Hotel has been able to expand to new markets through regional channels and increase brand exposure. As RateTiger makes it easy to update rates and availability on multiple channels in a click, the revenue management team of Royal Highland has been able to save immense time managing online distribution.
RateTiger Channel Manager allows them to manage day-to-day inventory, with a quick and fast overview of all the bookings on a single dashboard and meet the demands for market intelligence.
Post Covid, the hotel managed to reach around 85% occupancy very quickly with the help of RateTiger Channel Manager by selling on the right OTAs and ensuring quick ARI updates across channels.
What does success look like?
Increased Online Distribution
With easy rate updates and increased availability on multiple channels, the property has been able to expand their reach in new markets, domestic as well as international.
Time Saving with Reduced Errors
When updating rates and availability across multiple distribution channels can be done with a few clicks, apart from saving time, it also removes the risk of manual error.
Efficient Revenue Management
Maximize occupancy by reducing the number of missed booking opportunities. Without wasting a lot of time on manual efforts, the hotel can focus more on sales strategies.
What our client has to say
“With RateTiger Channel Manager, we can manage all our demand partners and OTAs in one place. It is a powerful tool for making quick updates and has made managing online bookings easier. Since we started using RateTiger, we don’t need to worry about updating multiple channels anymore. RateTiger offers a wide network of channels which makes it easy for us to pick and choose who we want to work with. Not only do they offer a good mix of channels, but they also ensure the connections are smooth and stable so that updates are delivered in real-time.”
Indranil Banerjee
Group General Manager, The Royal Highland Hotel
Hotel La Corte del Sole Experiences Constant Growth in Booking With RateTiger For over 8 Years
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Hotel La Corte del Sole Experiences Constant Growth in Booking With RateTiger For Over 8 Years
20-hectare
Ancient Sicilian Property
100
Flavours of Mediterranean
36
Rooms Dedicated to Sicily
8+ years
Partnership with RateTiger
Journey of Hotel La Corte del Sole
Hotel La Corte del Sole, a popular destination in Europe, has been using RateTiger as its technology and online distribution partner for 8+ years. They have witnessed a consistent growth in bookings with RateTiger.
The fear of travelling outstation, frustrations of staying at home during the pandemic and the summer pacing up in Europe; led to a rise in domestic short-haul stays.
People wanted a break and the hotel owners a way to diversify their local online visibility.
Questions banging at the hotel table
How To Target The Summer Audience?
Hotel La Corte del Sole had to gear up to expand their domestic visibility across OTAs used by the local audience. They were available only on a handful of local booking sites.
What Should Be The Price For Domestic Stays?
Setting room rates for regular days and for short-haul stays are 2 different things! Now they wanted to figure out ways to study the local competitors and their pricing modules.
Where did they find the solution?
Hotel La Corte de Sole was already a long-standing customer of RateTiger with a happy and positive experience. They decided to invest this evolving experience in expanding their local reach this time.
Targeting multiple local sales channels via RateTiger Channel Manager, they started overcoming the shortage of booking windows.
RateTiger Shopper helped them not only to create attractive packages for domestic stay but also market those packages reaching every customer touchpoint.
What does success look like?
Seamless Online Distribution
RateTiger’s cutting-edge technology created seamless online visibility via efficient online distribution for Hotel La Corte de Sole.
Smart Rate Shopping
Evaluating every competitor move and market trends, the hotel owners use this intelligent pricing model to set the best room-rates.
Local & Global Customers
Making its way to 450+ OTAs locally and globally, they became one of the first choice for travellers for vacations as well as short-haul stays.
Consistent Growth
Satisfactorily managing online distribution across all channels, the hotel witnessed consistent growth in bookings & revenue.
From the client’s mouth
“We have been working with RateTiger for several years and continue to have a positive experience. We are truly happy and satisfied with it. The products are user-friendly and RateTiger channel manager is extremely easy to use. The technical support is outstanding, and we have a dedicated account manager who is very kind and helpful whenever we need any assistance.”
Carlo Pintaldi
Hotel Manager, Hotel La Corte de Sole
