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Achieving a 35% Increase in Occupancy: Ewan Hotels & Resorts Leverages RateTiger
Unique
Arabian Hospitality
24/7
Front Desk Receptionist
Homely
Atmosphere
4
Properties
Story of Ewan Hospitality
Ewan Hotels & Resorts is a renowned luxury property in the Northern Emirates of Ajman. Ewan Hotel & Resorts is known for providing a unique blend of traditional Arabian hospitality. They believe in "Live Life King Size" with minimum expenses and strive to create a warm and welcoming atmosphere to make guests feel at home and comfortable during their stay.
Due to a lack of a direct 2-way link between the hotel’s PMS and third-party sites, they were losing a huge amount of time, assets, and resources in managing OTAs individually.
Challenges Faced
Rate and Inventory Management
Maintaining accurate and up-to-date rates and inventory across multiple online sales channels can be challenging, especially for a luxury property like Ewan Hotels & Resorts. Managing changes, updates, and availability across various channels in real-time can be time-consuming and prone to errors if not properly managed.
Competitor Analysis
Monitoring and analyzing the rates and offerings of competitors is crucial for maintaining competitiveness in the market. Ewan Hotels & Resorts faced the challenge of manually collecting and analyzing competitor data, which could be time-consuming and less accurate.
How did It Start Solving?
For the past year, Ewan Hotels & Resorts has been utilizing the RateTiger Channel Manager to effortlessly update rates and inventory across various online sales channels and seamlessly integrate reservations into their property management system (PMS). The hotel harnessed the power of RateTiger's 2-way XML communication with OTAs and specialized channels, resulting in increased visibility and additional bookings.
Ewan Hospitality suggests that hotels looking for reliable and responsive customer support consider RateTiger for their hotel channel management needs.
Results They Experienced
Increased Direct Bookings
Increase sales and revenue by optimizing direct bookings while minimizing risk and effort. This approach enables maximum direct bookings and reducing dependency.
Improved Efficiency
RateTiger helped them manage time and resources efficiently. Automation of rate and inventory updates saved valuable staff hours and reduced manual errors.
Market Intelligence Insights
RateTiger provided valuable insights into OTA spread, enabling the property to make data-driven decisions. This empowered them to stay competitiveness in the market.
Customer Support
RateTiger's 24/7 exceptional customer support played a crucial role in ensuring a seamless experience for the hotel, providing responsive and reliable assistance.
What Our Client has to Say
“Since implementing RateTiger Channel Manager, we have seen a significant increase in bookings across multiple sales channels. We have streamlined our booking and reduced the risk of errors. We are confident this platform will continue to be a game-changer for our property. We are thrilled to announce that our upscale property has achieved a 35% increase in occupancy by leveraging RateTiger Channel Manager. The user-friendly interface has enabled us to manage our time and resources efficiently. At the same time, the market intelligence reports have given us valuable insights into our OTA spread and allowed us to update our rates and inventory to stay competitive.”
Mr Rakesh Tripathi
General Manager, Ewan Hospitality.
