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Achieving a 35% Increase in Occupancy: Ewan Hotels & Resorts Leverages RateTiger Channel Manager
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Achieving a 35% Increase in Occupancy: Ewan Hotels & Resorts Leverages RateTiger
Unique
Arabian Hospitality
24/7
Front Desk Receptionist
Homely
Atmosphere
4
Properties
Story of Ewan Hospitality
Ewan Hotels & Resorts is a renowned luxury property in the Northern Emirates of Ajman. Ewan Hotel & Resorts is known for providing a unique blend of traditional Arabian hospitality. They believe in "Live Life King Size" with minimum expenses and strive to create a warm and welcoming atmosphere to make guests feel at home and comfortable during their stay.
Due to a lack of a direct 2-way link between the hotel’s PMS and third-party sites, they were losing a huge amount of time, assets, and resources in managing OTAs individually.
Challenges Faced
Rate and Inventory Management
Maintaining accurate and up-to-date rates and inventory across multiple online sales channels can be challenging, especially for a luxury property like Ewan Hotels & Resorts. Managing changes, updates, and availability across various channels in real-time can be time-consuming and prone to errors if not properly managed.
Competitor Analysis
Monitoring and analyzing the rates and offerings of competitors is crucial for maintaining competitiveness in the market. Ewan Hotels & Resorts faced the challenge of manually collecting and analyzing competitor data, which could be time-consuming and less accurate.
How did It Start Solving?
For the past year, Ewan Hotels & Resorts has been utilizing the RateTiger Channel Manager to effortlessly update rates and inventory across various online sales channels and seamlessly integrate reservations into their property management system (PMS). The hotel harnessed the power of RateTiger's 2-way XML communication with OTAs and specialized channels, resulting in increased visibility and additional bookings.
Ewan Hospitality suggests that hotels looking for reliable and responsive customer support consider RateTiger for their hotel channel management needs.
Results They Experienced
Increased Direct Bookings
Increase sales and revenue by optimizing direct bookings while minimizing risk and effort. This approach enables maximum direct bookings and reducing dependency.
Improved Efficiency
RateTiger helped them manage time and resources efficiently. Automation of rate and inventory updates saved valuable staff hours and reduced manual errors.
Market Intelligence Insights
RateTiger provided valuable insights into OTA spread, enabling the property to make data-driven decisions. This empowered them to stay competitiveness in the market.
Customer Support
RateTiger's 24/7 exceptional customer support played a crucial role in ensuring a seamless experience for the hotel, providing responsive and reliable assistance.
What Our Client has to Say
“Since implementing RateTiger Channel Manager, we have seen a significant increase in bookings across multiple sales channels. We have streamlined our booking and reduced the risk of errors. We are confident this platform will continue to be a game-changer for our property. We are thrilled to announce that our upscale property has achieved a 35% increase in occupancy by leveraging RateTiger Channel Manager. The user-friendly interface has enabled us to manage our time and resources efficiently. At the same time, the market intelligence reports have given us valuable insights into our OTA spread and allowed us to update our rates and inventory to stay competitive.”
Mr Rakesh Tripathi
General Manager, Ewan Hospitality.
Al Safir Hotel & Tower Found its Perfect Hotel Technology Partner with RateTiger
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Al Safir Hotel & Tower Found its Perfect Hotel Technology Partner with RateTiger
24-hour
business center
193
stylishly designed deluxe rooms
4 Star
Luxury property
The Story of Al Safir Hotel
Located in the heart of Bahrain's vibrant Juffair entertainment district, Al Safir believes in providing every guest with a stay of royalty. The property features 193 stylishly designed deluxe rooms, suites and apartments. Al Safir manifests a legacy with the motive of “service before self”.
Al Safir is a modern luxury hotel known for providing unmatched guest service without compromising on warmth and quality. It is the gateway to a spectacular location that offers exotic experiences, cozy hospitality and a stay for royalty.
It is proud to be the first hotel in the Kingdom of Bahrain to be awarded Six Sigma Certification & three ISO / IMS certificates.
At the same time, they knew they needed a Hotel Channel Manager, Booking Engine and other hospitality solutions to handle the flow of online bookings. So they were looking for unified hotel management software and service provider. Hence, they decided to switch to RateTiger- hotel management solution provider.
What were the Constraints?
E Distribution
The hospitality industry is undergoing a significant change in how it works with the advent of digital technology and the internet. As online booking became the norm, Al Safir realized that they needed to increase their online presence, optimize their website for search engines, and target social media and other digital channels to reach potential guests.
Multi-way Connectivity Solution
Hoteliers struggled to manage reservations from various sources because there was no connection between their PMS (property management system) and the website. They were looking for a solution to simplify their struggles with managing reservations from multiple platforms.
Here’s What Really Happened
With RateTiger's integrated technology solution, Al Safir was poised to attract this influx of tourists and had all the tools to capture and manage this demand via the website and OTA channels.
Now they were able to validate room rate accuracy across all channels by analysing competitor room rates and price positioning across multiple hotel websites, metasearch, and online travel agencies (OTAs).
Results Achieved
Instant Rate and Availability Update
With the instant automated update of rates and availability across all channels, they got their way to speedy updates: the key to a winning sales strategy.
Connectivity
The ability to connect PMS to all distribution channels has allowed the team to make faster updates across all channels and better manage room rates and availability.
Room Price Decision
Stay in tune with market rates by keeping a tab on competitors' prices with Rate Shopper. This helped them take smart pricing decisions with room rate analysis.
Boost Direct Bookings
Reduce dependency and increase sales and revenue by increasing the number of direct bookings. It helped them maximize direct bookings with minimum risk and effort.
What Our Client has to Say
“We have been using RateTiger Shopper for rate benchmarking as well as to maintain rate parity. We save a lot of time as we can make pricing decisions by reviewing the on-demand rate reports. It’s important to ensure that our rates remain competitive in the market and to have the benefit of maintaining rate stability during high and low periods to increase demand. RateTiger Shopper makes it possible for us to optimize our pricing strategy through effectively responding to the dynamic changes in the market,”
Mr. Retheesh Kumar
General Manager, Al Safir Hotel & Tower.
Hotel Beacon continues to be “The Jewel of the Upper West” with RateTiger Online Distribution Solutions
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Hotel Beacon continues to be “The Jewel of the Upper West” with RateTiger Online Distribution Solutions
Founded in
1928
Studios & Suites
278
Dedicated
Business Center
24/7
Fitness Center
How Did the Story Begin?
Hotel Beacon in New York City, known as the jewel of the Upper West is a heritage property visited by top-class luxury and business travelers. The hotel has gained its status as “the benchmark of providing personalized service and experience at every turn.”
With the changing time and online reservations becoming the top source of revenue for the hotel industry, Hotel Beacon needed a tech-savvy hotel management solution to maintain its position. They were looking for a digital platform with 2-way XML connectivity and real-time data update features to cater to their guests from all corners of the world. Thereby, they found their solution with RateTiger Hotel Channel Manager.
Challenges Faced:
Highly Competitive US Hotel Industry
Speaking of technology, United States has always been on the top! To survive and back their position in this ever-evolving US hotel industry, Hotel Beacon needed a fast and reliable hotel channel manager. Speedy update across all online sales channels was the need of the hour to survive the competition.
Real-time Rates and Availability Updates
Spreading its wings to multiple OTAs and other sales channels, Hotel Beacon required a software that would update the availability and rate details, in real-time across all channels.
Here’s What Really Happened
With RateTiger Hotel Channel Manager, this upscale property in New York was able to maintain its benchmark of providing personalized services and experiences to all guests. Directing all the bookings from different online travel sites into their Infor HMS Property Management System with RateTiger, Hotel Beacon was able to leverage technology to expand online sales and distribution.
“RateTiger was founded with a hotelier’s vision and their technology has enabled our team to focus on delivering a great guest experience.”
Results Achieved:
360-degree View of Market Insights
Data captured in RateTiger enables the team to unlock real-time insights on demand trends and deliver rich insights for better decision-making.
Seamless Connectivity Across All Channels
Connecting all their sales channels to the hotel’s PMS, Hotel Beacon’s online sales soared to new heights with the simple, easy-to-use RateTiger Channel Manager Interface with 99.9% product uptime.
Instant Rate and Availability Update
With instant automated update of rates and availability across all channels, they got their way to speedy updates: the key to a winning sales strategy.
Delivering Faster Customer Experience
The advantage of automated updates across all OTAs and booking channels with one click helped the team focus on delivering a faster customer experience with 24*7 customer support.
What our client has to say
“We’ve been using RateTiger Channel Manager for more than six years, it is simply outstanding. The interface is very easy to use, the automated inventory is time saving, and we can spend more time on analytics and strategy. When I used RateTiger for the first time, it gave me the full support needed from the channel manager. With RateTiger, I can manage hundreds of channels, all in a single user-friendly interface.”
Milja Perkovic
Director of Revenue Management, Hotel Beacon NYC
Novel Hotel City Center: An upscale property in Abu Dhabi experiences 90% growth in occupancy with RateTiger
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Novel Hotel City Center: An upscale property in Abu Dhabi experiences 90% growth in occupancy with RateTiger
4 star
Property
207
Rooms
90%
Occupancy
How did the story begin?
Designed to offer a nice getaway to the city for exceptionally relaxing stays catering to both corporate and leisure guests, Novel Hotel City Center had limited resources due to the pandemic. Being present in the busiest city of Abu Dhabi and with the travel reopening, the hotel knew they had to rebuild their strategy to bounce back to business.
They knew that increasing presence on top OTAs was the call of the moment. Along with this, they also knew that they needed a smart channel management platform to automate the flow of reservations. The hotel was aware of the current scenario and the problems. But, what they were looking for was a one-in-all hotel management software/ service provider.
Challenges faced by the hotel
The struggle to expand their online presence
OTAs were becoming the major source of hotel reservations and Novel City Center had its presence on only 3 OTAs. The team was aware of how essential expanding their online listing was to maintain their position in the market and attract new bookings. Due to lack of an automated hotel management system, manually managing 3 channels already seemed a daunting task and the question of expanding their digital presence was beyond possible.
Rate Parity between existing & new online booking sites
Novel Hotel City Center was managing their distribution channels manually updating the extranets. They were facing issues with regards maintaining rate parity across booking channels as well as managing room availability effectively. Due to lack of real-time connectivity to their sales channels, they were lagging in updating the rates and availability across the available channels.
How did they find the solution?
The Novel Hotel City Center team led by Mr. Akber Bana found the perfect solution to their problems with RateTiger. Using RateTiger Channel Manager, the hotel has been able to improve their online presence to Abu Dhabi and beyond, by integrating with multiple volume producing OTAs which means more visibility and increased bookings.
The 2-way XML connectivity helped them keep the reservations flowing and expand into new markets. RateTiger helped them to streamline their business processes and eliminate the struggle of overbookings and manual errors in rate and inventory management. This helped them to place a greater focus on guest experience and satisfaction.
Results Achieved
Market Expansion
Expanding their visibility across multiple OTAs was the key requirement of Novel Hotel City Center. Leveraging RateTiger's seamless 2-way XML connectivity to 450+ leading global and regional channels including key ones in the Middle East, they came back to business with a bang.
Real-time ARI updates
With RateTiger Channel Manager and related services, they were able to manage online distribution from one central dashboard. Free flow of data across all channels gave them the benefit to update room rates and availability once for all in real-time.
Zero manual error
Automating the process of data update, now able to maintain real-time rates, availability, and receive reservations directly into their PMS without any manual intervention, reduced the chance of error to zero.
Revenue Maximization
Overcoming their biggest challenge of being present only on limited OTAs especially in the key city of Abu Dhabi, the team was able to save time and focus better on guest experience and other services which brought in more sales.
What our client has to say
“With RateTiger, we have managed to take our occupancy to 90%. Their 2-way integration between our PMS and multiple global and regional OTAs have ensured that we sell on the right channels that bring business to our city. The speed, accuracy, and ease with which we can manage our online operations is fantastic. Further, the Promotions feature has helped us improve visibility on key sales channels which resulted in better RevPAR. I highly recommend RateTiger to other hoteliers for seamless online distribution in the Middle East Market.”
Akber Bana
Cluster Revenue Manager, Novel Hotel City Center
The Venue Jeddah Corniche Witnesses 37% Increased Bookings Via RateTiger
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The Venue Jeddah Corniche Witnesses 37% Increased Bookings Via RateTiger
5 star
Luxury property
Premium
Arabian Hospitality
37% increase
Reservations
12 million SAR
Revenue Growth
How did all this start?
Saudi Arabia has always been one of the most attractive tourist destination welcoming millions of guests every season! Managing room bookings and synchronisation across all OTAs had always been a challenge for the hoteliers over here.
The Venue Jeddah Croniche at the heart of the Jeddah waterfront was struggling with handling bookings from different sources.
With no direct 2-way link between the hotel’s PMS and third-party sites, they were losing a huge amount of time, assets and resources in managing OTAs individually.
Problems faced by The Venue Jeddah Corniche
Increased Dependency On Manpower
Individually tracking and updating data across all OTAs increased the workload and dependency on the team.
No Direct Way To Control Distribution
The team was struggling to handle multiple bookings from several OTAs. Due to lack of instant updates, they had stages of under bookings and over bookings.
How did it start solving?
The Venue Jeddah Corniche signed up for RateTiger Channel Manager and Booking Engine for managing online distribution and improving direct bookings.
RateTiger provided them with 2-way XML connectivity between their Micros PMS with as many OTAs as they wanted.
All they had to do is update the context once in their PMS to let it flow and sync across all the OTAs automatically, with no manual intervention required.
“The Venue Jeddah suggests RateTiger for its all-in-one fabulous online distribution’’
Results they experienced
Automated Reservation Management
Avail the highest standard of Channel Management and speed to manage reservations directly from PMS.
Improved Direct Bookings
Reduce dependency and increase sales and revenue by increasing direct bookings via RateTiger Booking Engine.
Know Your Competitors
With real-time and accurate shopping reports, get an instant notification of the competitor’s price change and act correspondingly.
Error-free, Quick Updates
Directly & efficiently manage and update online rates, inventory, and reservations for error-free booking experience.
What our client has to say
“We are delighted to have RateTiger as our connectivity partner – it is a great investment that has given us very good ROI. Over the past couple of years, our reservations have grown by 37% which translates to over 12 million SAR! RateTiger has the highest quality of channel connections and the speed, accuracy, and ease with which we can manage our online operations is fantastic.”
Anas Arjawi
Revenue & E-commerce Manager, The Venue Jeddah Corniche
