Photo API: Upload, Edit & Manage Your Hotel Images

All Blogs
RateTiger - Photo API - integration

An image speaks a thousand words. And when it comes to securing guest attention, visuals give hotels the power to tell their property’s story. Whether potential guests are searching for a property on metasearch, OTA, Google or on social media – the first thing they are going to notice is the visual content. It’s what they can see and can greatly influence their booking decisions.

Hence visuals are crucial to the success of a hotel’s online presence. To start with, visual media makes potential guests to see and comprehend information which helps them to develop their own perception of the property and make an informed decision.

Where a high-quality image clicked from a proper angle can attract the guests, a flawed image clicked in dark from a poor angle might skip the traveler’s eyes and discourage them to book a room in your hotel. The photos you upload can make or break your reputation affecting your business, yet many hoteliers overlook the importance of hotel photography.

Photos attract the eyes faster than any other detail of the hotel. It’s a proven fact that the human brain can process an entire image within 13 milliseconds. So, is the same with the hospitality industry. The guests start imagining how the hotel will be and how their vacation will precede just by seeing the images of the hotel.

However, adding, editing and managing media content can be tricky. Thanks to Photo API though, content management has become easier for hoteliers.

What is Photo API in Hotels

Photo API is a means of communication between the system and the front-end website. In the hospitality industry, it is a way for the flow of photos from the dashboard to multiple distribution channels. All you need to do is integrate the API with the hotel channel manager or CRS for it to work. Most of hotel channel managers already have this feature integrated for you to showcase the best view of your hotel.

On a photography level, you need to click images that appeal to the guests and they start visualizing their stay. On a technical level, you need an API for the channels to seamlessly talk to each other and share visuals.

Key point: Highlight the best areas and features of your hotel on your profiles on OTAs, GDS, and others. Property media like images of the lobby, recreational areas, reception, entrance, garden, and conference hall. Under “room media” upload the images of the different rooms belonging to the respective room types.

Steps to Upload Media to the API

  • Open the dashboard of the channel manager you are using
  • Click on the property name on your left side
  • Click “Media” under “Property Settings”
  • Go to Room Media to add images of the rooms
  • Go to property Media to add images of the hotel
  • Click on the “Add Caption” button under every image to add the name of the area the picture belongs to or add the room type and give a small description to it.

To edit or replace any image click on the edit button corresponding to that image. Hotel photos can be managed under the head “Property Media”. Room media can be managed under the head “Room Type”.

Deleting any image removes it permanently from the dashboard and you need to follow the above steps again to reuse it.

Photo API - RateTiger

Image Format: PNG, JPG, JPEG, GIF


With hotel bookings transforming from the traditional to the digital method, technology is a major part of the hospitality industry. Speaking of technology software like Hotel Channel Manager, Booking Engine, PMS, Rate Shopper and APIs (Application Program Interface) like Photo API, Content API, Room Rate API are the foundation stones of the hotel industry.

Share this on

The Relationship Between Your Hotel Booking Engine & Website

All Blogs
The Relationship Between Your Hotel Booking Engine and Website banner

Every hotel aims to increase its direct bookings. They not only save on the commission cost paid to third parties like OTAs but also have full control over relation-building with guests from the beginning and build loyalty. Hotel Booking Engine is the gateway to direct bookings. The success of your hotel’s direct booking depends on how efficient your hotel booking system is and how seamless it makes the booking experience for the guests. Here comes the role of the hotel’s website.

The website is your storefront. It is a reflection of your brand and what you promise to deliver. A slow-loading website is one of the prime reasons guests shift to other booking platforms like OTAs or other hotels by abandoning their bookings on your website. Along with this, other reasons include boring design, clumsy user interface, and Immobility. Booking experience can change the entire travel plan.

It’s true that a good online hotel booking engine will enhance the user experience by simplifying the process and allowing potential guests to make a reservation with a few clicks. But only an attractive website design and interface will motivate the guest to click on the “Book Now” button and reach the booking page. Can a booking engine provide this with a lagging website?

Hotel Booking Engine & Website Goes Hand-in-Hand

The majority of hoteliers treat booking engines and websites as 2 different products and aren’t aware of the effect of one on the other. Even the best hotel internet booking engine needs the support of the hotel website it is hosted on to convert visitors into guests.

FYI: Your hotel’s booking engine and website are the support system for each other.

Let’s see how they are interrelated:

  1. Website Design Influences Traffic to Booking Engine

The look and feel of your hotel website have a significant impact on the traveler’s booking pattern. However efficient or user-friendly the booking engine may be, it won’t thrill the guest to click on the “Book Now” button if your website is dull and slow. Thereby affecting the traffic on your hotel’s booking engine. A non-appealing hotel website design won’t engage the user to make it to the booking gateway. Therefore, it is essential to successfully integrate your hotel booking system with an appealing website.

2. Proper Optimization Simplifies ARI Management

According to a recent poll conducted by eRevMax, 57% of hoteliers update their room rates and inventory multiple times a day. Consider manually updating the rates and availability individually across each platform every time you change it. It will not only waste your time but also delay the update and affect the performance. With a properly optimized internet booking engine and hotel website of the same degree, it will be much easier and faster to update your ARI in real-time. The 2-way XML connectivity will automatically pull in data simplifying hotel reservation management for you.

3. Seamless Integration Decides the User Experience

If the two aren’t integrated properly, your prospective guest may end up entering the search term again and again and landing on the wrong page. This repetitive process will increase the booking time and decrease the user’s rating on the experience scale. That’s why it is suggested to apply for a booking engine and website design & development by the same company as RateTiger.

4. Mobile Functionality Triggers Booking

As per Stratosjets, 70% of US travelers begin their booking journey on smartphones.   Imagine the booking engine you are using is mobile-responsive, but your website isn’t or vice-versa. Will it allow the user to seamlessly book a room in your hotel from their mobile phone? Restricting the user experience on your site you will be losing prospective guests to top OTAs known for providing a mobile-friendly booking experience throughout the booking journey. Therefore, having a mobile-friendly hotel booking system and website is the key to winning direct bookings.

As a hotelier, your ultimate goal is to get the user to click on the Call-to-Action button on your website. To achieve this, your website must be intuitive enough to attract the user’s attention and properly integrated with the hotel booking engine to provide a seamless booking experience. Both the hotel booking engine and brand website work together to drive direct bookings and more revenue for your property.

Share this on

Tips to Choose the Best Hotel Channel Manager

All Blogs
RateTiger Hotel Channel Manager

Are you a hotel owner looking forward to growing your business in this modern, tech-savvy age of travelers? If yes, then you might want to spend more time with your guests understanding their needs and demands, and not behind the system entertaining the bookings from multiple distribution channels. The solution to this is implementing the apt hotel channel manager for your property.

What is a Hotel Channel Manager?

A hotel channel manager is a software solution that connects your hotel’s reservation system also called PMS (Property Management System) to other distribution channels like OTAs, GDS, hotel website, Booking Engine, CRS. Its role is to update rates and availability across all room booking sites at a go eliminating the chance of error and overbookings.

However, there are tens of channel managers available in the market. As a hotelier, it’s important you select the right solution as it is critical to your revenue and profit. In this article, we help you find the best channel manager software for your property.

Factors to Consider for the Best Channel Manager

  • Size of the Hotel

The size of your hotel plays a big role in deciding the hotel booking channel manager software. The size includes the number of rooms in your property and the distribution channels you are selling at.

The number of OTAs you are selling at and if the channel manager provides integration with it or not are vital points to start with. The pricing of the software will vary as per the size of the hotel.

  • Budget

Budget plays a big role. However effective or feature-rich the hotel channel management system may be it isn’t of value to you if it doesn’t meet your requirements or fall within your budget.

It is important to list down your requirements and the price you are ready to spend especially if you are new to the industry. Being a new hotel owner, it is advisable to go for hotel channel manager companies like RateTiger that not only provides software as per your needs but is also reasonable.

A cost-effective and feature-effective channel manager software will save your investments, time and enhance the guest experience.

  • 2-way Integration with PMS / CRS and Online Sales Channels

A hotel channel management system with 2-way of XML integration with your PMS and distribution channels is ideal for hotel management. The dual connectivity gives you the advantage of updating your room data and availability details once and for all.

It means you do not need to manually update the booking details individually on the channel manager and your booking system. The hotel channel management software will act as a bridge between your property management system and sales channels.

Some channel managers do lag in syncing the details with the PMS and distributing them across other channels. Choose your software that is compatible and flexible with your requirements.

RateTiger 2-way Integration
  • Channel Compatibility

Majority of the top channel management system is compatible with almost all popular sales channels. It is also true that different hotel online distribution sites rule in different regions of the world and all hotel management software is not compatible with all sites.

Make a list of the global and national distribution sites you want to target and ask for quotations accordingly. In case you are selling your rooms on a not-so-popular OTA or a popular site in your region, then check in advance if the OTA channel manager is compatible with it or not.

Once you sync all your hotel booking platforms to the channel manager for hotels, you will be able to handle bookings from a single dashboard.

  • Automated Pooled Inventory

Pooled inventory model is the feature that allows all your rooms and their status to be available on all hotel distribution sites in real-time. The moment a particular room is booked on any OTA or your hotel website that room status is updated across all sites to avoid cross-selling.

The automated pooled inventory feature gives true meaning to the concept of one dashboard for all your hotel booking platforms. Till date, all hotel booking software does not support this feature. So, if you are planning to buy one add pooled inventory to your requirement list.

  • Booking Engine

IBE or Internet Booking Engine for hotels is the software that works on the backend facilitating the booking process the moment a traveler clicks the “Book Now” option on any website. Collecting the user data and payment information it completes the booking process.

Integrating the hotel booking engine with the hotel management system along with PMS is essential for the real-time update of availability and booking details across all channels.

Taking both the software (channel manager + booking engine) from the same vendor simplifies the integration and speeds up the process.

  • Analytics and Support

Analytics and reporting are becoming the heart of revenue management for all industries. The more information you get about the market structure, competitor strategy, booking volume and room rates; the better position you will be to strategize your bookings and revenue.

24*7 support should not be just for saying, make sure the vendor actually provides that. Figure out the level of support you will be receiving and if there is any add-on cost for it. A good support team enhances the work 2x time.

  • Security and Safety

The hotel industry has been a target for fraudulent activities with even the big chains not escaping data breach and credit card security issues. It is important for hotels to ensure cyber security for guests as it not only has an impact on reputation but also on financials as means of penalty.

Since channel manager tools process guest information and payment details, it is vital for hotels to invest in software with robust security. Check the PCI – DSS certification and GDPR compliance of the channel manager before you sign us.

Make Your Decision

Now that you know your needs, budget and the features you need in your hotel management system, it’s time to choose the best channel manager for your hotel. If you are looking for a budget-friendly, feature-rich hotel channel manager, you can try RateTiger Channel Manager.

What are you waiting for? Go get ready to transform your hotel management ways with the best-in-class hotel management software.

Share this on

Al Safir Hotel & Tower Trusts RateTiger for Rate Parity and Revenue Management

Press Release
al safir hotel ratetiger press release banner
Manama, 1 September 2022

Recommends RateTiger Shopper, Channel Manager & Booking Engine for total online distribution

Bahrain-based Al Safir Hotel & Tower has found its perfect technology partner in RateTiger. The 4-star luxury property has been leveraging eRevMax solutions, including RateTiger Shopper for rate intelligence and managing price parity, Channel Manager for keeping rates and availability in sync across all sales channels as well as Booking Engine for keeping brand.com updated with real-time inventory and rates. Reservations from various sales channels get delivered directly into the hotel’s PMS through the 2-way connect, thus helping the hotel drive its online revenue strategies effectively.

Located in the heart of Bahrain’s vibrant entertainment district – Juffair, Al Safir believes in giving a royal stay to each of its guests. The property has 193 stylishly designed deluxe rooms, suites, and apartments. Al Safir manifests a legacy with the motive “service before self”. The hotel has been awarded Six Sigma Certification & three ISO / IMS certificates and is proud to be the first hotel in the Kingdom of Bahrain to achieve this recognition.

Al Safir provides the unbending comfort and convenience of a modern extravagant hotel without any compromise on its rare significant character. It is a gateway to a magnificent place that offers an exotic experience, soothing hospitality, and a royal stay.

Over the past year, the hotel has leveraged the benefits of RateTiger Shopper to monitor competitor prices as well as market trends. The On-Demand Rate Reports provide access to intelligent room rate data thus helping them with pricing decisions. RateTiger’s pricing reports are in demand for their accuracy and quality as well as the real-time value it brings to hotels. With these reports, Al Safir Hotel has been able to strategize and implement effective room pricing across different channels thereby maximizing profit margins.

As per the latest iGA statistics, Bahrain recorded a staggering 984% surge in tourist arrivals in Q1 2022, compared with the same period last year. With the inflow of tourists, hotels have also witnessed an increase in direct bookings. With RateTiger’s integrated technology solution, Al Safir has been geared up to attract this inflow of tourists and had all the tools in place to capture this demand, both through the direct brand website as well as OTA channels.

“We have been using RateTiger Shopper for rate benchmarking as well as to maintain rate parity. We save a lot of time as we can make pricing decisions by reviewing the on-demand rate reports. It’s important to ensure that our rates remain competitive in the market and to have the benefit of maintaining rate stability during high and low periods to increase demand. RateTiger Shopper makes it possible for us to optimize our pricing strategy through effectively responding to the dynamic changes in the market,” commented Mr. Retheesh Kumar, General Manager, Al Safir Hotel & Tower.

“RateTiger Channel Manager and Booking Engine help implement our rate strategy across all distribution channels in real-time. While the RateTiger products are great, their customer support team adds to the ‘wow’ experience. They are available 24/7 to assist us and we absolutely love being a partner to such an amazing team,” summed up Mr. Kumar.

RateTiger Shopper is a comprehensive yet easy-to-use hotel rate intelligence solution. It enables hotels to check room rates are accurate across all channels while analyzing room rates of your competitive set and rate positioning across multiple hotel websites, third-party sales channels, and online travel agents (OTA). RateTiger Channel Manager and Booking Engine make online distribution easy and seamless through an intuitive single sign-on dashboard.

Check out this video where Mr. Retheesh Kumar, General Manager, Al Safir Hotel & Tower shares his experience of using RateTiger products and support.

Share this on